[Remote] Lead AI Project Manager, CX

Note: The job is a remote job and is open to candidates in USA. NiCE is a global company renowned for its innovative software solutions, particularly in AI and customer experience. They are seeking a Lead AI Project Manager to oversee complex customer-facing projects, ensuring alignment with strategic goals and effective communication across teams. The role involves managing project lifecycles, mentoring project managers, and driving accountability in AI delivery.ResponsibilitiesManage high‑visibility software and AI/GenAI projects, ensuring alignment with scope, timelines, and customer expectationsManage project plans, schedules, RAID logs, and core project documentationProvide consistent communication with executive leadershipDrive ownership, accountability, and escalation managementGuide teams through the full project lifecycleMentor project managers and support PMO best‑practice maturityNavigate shifting priorities and adjust delivery approaches as neededLed end‑to‑end delivery of conversational AI, LLM, and NLU solutions across scoping, execution, UAT, and deploymentAssessed AI use cases and evaluated data readiness, including ingestion, quality, labeling, and dependency trackingCollaborated with engineering, product, R&D, and presales teams to validate model accuracy, output quality, and overall performanceSet and managed customer expectations while coordinating cross‑functional delivery across technical and business teamsIdentified and mitigated AI‑specific risks such as model drift, hallucinations, data issues, and expectation misalignmentApplied hands‑on prompt engineering with a clear understanding of prompting limitations and optimization strategiesLeveraged AI tools in daily workflows for automation, data analysis, content generation, and quality validationDefined and monitored AI performance KPIs, translating metrics (e.g., accuracy, containment, hallucination rate, latency, cost per inference) into actionable insightsManaged AI cost drivers, e.g. token usage, model selection, prompt structure, and architecture optimization for efficiency and performanceEnsured compliance with AI safety, governance, and security standards, implementing guardrails, redaction practices, and structured evaluation frameworksSkillsLed end‑to‑end delivery of conversational AI, LLM, and NLU solutions across scoping, execution, UAT, and deploymentAssessed AI use cases and evaluated data readiness, including ingestion, quality, labeling, and dependency trackingCollaborated with engineering, product, R&D, and presales teams to validate model accuracy, output quality, and overall performanceSet and managed customer expectations while coordinating cross‑functional delivery across technical and business teamsIdentified and mitigated AI‑specific risks such as model drift, hallucinations, data issues, and expectation misalignmentApplied hands‑on prompt engineering with a clear understanding of prompting limitations and optimization strategiesLeveraged AI tools in daily workflows for automation, data analysis, content generation, and quality validationDefined and monitored AI performance KPIs, translating metrics (e.g., accuracy, containment, hallucination rate, latency, cost per inference) into actionable insightsManaged AI cost drivers, e.g. token usage, model selection, prompt structure, and architecture optimization for efficiency and performanceEnsured compliance with AI safety, governance, and security standards, implementing guardrails, redaction practices, and structured evaluation frameworks8+ years of project management experience leading complex, customer‑facing software delivery projectsProven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologiesExperience delivering technical, SaaS, and AI/GenAI projectsStrong analytical skills with a track record of managing risks, revenue, and escalationsExcellent communication & expectation managementAdvanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI)PMP certification requiredBenefitsJoin an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.Company OverviewNiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B SponsorshipNiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.