[Remote] Lead, Advanced Analytics, Payments

Note: The job is a remote job and is open to candidates in USA. Airbnb, founded in 2007, has grown to over 5 million hosts and welcomes more than 2 billion guests globally. They are seeking a Payments Insights Analytics Lead to drive data-driven decision-making and streamline integrated processes across the Payments Platform and Operations teams. The role focuses on enhancing payment strategies, analyzing performance, and collaborating with cross-functional teams to improve the overall payment experience.ResponsibilitiesGenerating payment reports and analyzing payment data for insights and performance evaluationProvide regular updates and reports to management and stakeholders, translating complex technical findings into business-friendly narratives and recommendations for leadershipAssist with analyzing payment performance and health, triaging the issue, and provide recommendation on the best course solution and optimizationDesign, execute, and analyze experiments to evaluate the impact of Payment strategies, product changes, and process improvementsYou will collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processesAssist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunitiesCollaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable resultsAssist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, AI/ML techniques to inform strategic decision-makingLeverage experience across adjacent payment risk domains (trust & safety, identity, fraud, compliance) to bring cross-functional insights and identify systemic patterns or opportunitiesStay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovationMonitor payment trends, identify areas for improvement and implement strategies to optimize payments processingProvide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the businessSkills8+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)Have experience supporting Payments teams and/or have worked closely with payments organizations, with demonstrated exposure to multiple payment risk domains such as trust & safety, identity verification, fraud prevention, chargebacks, regulatory compliance, and financial risk managementExpert skills in SQL and expert in at least one programming language for data analysis (Python or R)Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform settingWorking knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)Exceptional communication and storytelling skills, you can distill highly technical work (model outputs, experimental results, complex data analyses) into clear, actionable insights for senior leadership and business stakeholdersAbility to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutionsBenefitsBonusEquityBenefitsEmployee Travel CreditsCompany OverviewAirbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.airbnb.com.Company H1B SponsorshipAirbnb has a track record of offering H1B sponsorships, with 27 in 2026, 234 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.