[Remote] Lead Account Executive Operations - Client Services.

Note: The job is a remote job and is open to candidates in USA. Capital One is a financial services company seeking a Lead Account Executive Operations in Client Services. The role involves providing operational support for direct connect processors, managing client relationships, and leading operational projects while resolving customer issues and managing risks.ResponsibilitiesProviding dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processorsConducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launchesSupporting business development through the onboarding of new franchises, issuers, acquirers, processorsManaging compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release processLeading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and toolsManaging strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issuesClient Engagement: This is a client-facing role requiring approximately 10% travelSkillsHigh School Diploma, GED or equivalent certificationAt least 6 years of payments industry experience within financial servicesBachelor's Degree in Business, Finance, Information Technology, Engineering8+ years of payments industry experience within financial servicesExperience influencing key stakeholders, executive level clients or internal business partnersBenefitsThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.Company OverviewCapital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.capitalone.com.