[Remote] IT Systems Administrator

Note: The job is a remote job and is open to candidates in USA. Transfr is on a mission to help create pathways to career success through immersive career exploration and training simulations. They are seeking an experienced IT Systems Administrator to manage and optimize their IT environment, support employee onboarding and offboarding, and provide help desk operations to enhance the employee experience. This role is essential in scaling technology operations and ensuring that employees have the necessary tools and support for success.ResponsibilitiesPropose and implement solutions for long-term IT project work (e.g. software transitions, implementation of new IT software and processes, etc.)Review hardware fixes and coordinate hardware and software purchasesIdentify best-in-class machines for targeted price point and functionalityManage all new hire credentialing for new employeesSet up and manage internal support and service including system ownershipLead configuration and management of IT software for a distributed workforce (MDM, RMM, antivirus, VPN, etc.)Test software and hardware to evaluate ease of use and whether the product will aid users in performing workCreate user-training manuals and procedures to help increase the efficiency of the employee onboarding and off boarding processesTrain employees on software and hardwareProvide IT help desk support for Transfr staffSkills4+ years of experience in IT administration, systems administration, or a similar role and with a minimum of 2+ years of managing projects independentlyExperience supporting both Mac and Windows devicesProficiency with Google Workspace (G Suite)Strong working knowledge of computer systems, hardware, and softwareExperience with MDM, RMM, endpoint security, VPN, and device management toolsExperience supporting remote or distributed teamsDemonstrated ability to effectively troubleshoot technical issues while providing exceptional customer service and clear communication to technical and non-technical audiencesExcellent organization, attention to detail, and problem-solving abilitiesBachelor's degree in Computer Science, Information Technology, or a related fieldStartup or high-growth company experienceRelevant IT certificationsBenefitsMedical, dental, and vision insuranceAnnual professional development budget for each employee401(k) savings planLife, AD&D, and disability insurance coverageCompany-provided laptop and other necessary equipmentPaid time off (PTO) to support work-life balancePaid company holidaysCompany-paid parental leaveFlexible work arrangements in a remote-first environment with employees across the U.S.Company OverviewTransfr founded on the belief that learning is about enhancing the human experience. It was founded in 2017, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://transfrinc.com/.