[Remote] IT Principal Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Save A Lot is seeking an IT Principal Operations Engineer who will provide subject matter and technical expertise on complex systems and software for the business. The role involves diagnosing and resolving technical issues, optimizing operations, and ensuring service delivery meets performance objectives.ResponsibilitiesActs as a subject matter expert for complex systems and/or software that ensure our business remains operationalUtilizes operations/technical expertise over complex systems and software to address questions, inquiries and concerns surrounding the change control environment, including escalated issuesAssists with the review of applications, systems or technical services to identify risks, optimize opportunities and makes recommendations to leadership based on findingsEstablishes monitoring processes across system(s) to identify risks, trouble shoot problems, and builds or configures solutionsCreates data analysis reports, takes proactive steps to identify persistent problems, and makes recommendations to management as neededProvides training and work direction for vendor staff augmentation resourcesInvestigates incidents to find common, repetitive issues and trends that require software fixesProblem management/call reduction - analyzes metrics for call trends and working to help facilitate resolution to chronic issuesGathers and analyzes data to develop solutions or alternative methods of proceedingWorks with Tier 4 or Vendor to package fixes; navigates the change process to implement solutions in Distribution CentersThoroughly investigates incidents escalated by lower level associates; solves, documents and trains other associates on the solutionWorks with IT Delivery Managers on rollouts and store openings and closingsEnsures new projects and changes have proper support for transitions. Knowledge updates, access granted, and training provided (may provide direct training, create training materials or train the trainer)Participate in expense/capital planning; annual, period, invoice processingDaily work direction for team members in lower levels, input to performance appraisalsProvides training and work direction for vendor staff augmentation resourcesParticipate in large/complex scale Project Management activitiesAdvanced level of support for complex systems or areas (such as Service Now, SQL Database, Windows Server Admin, Unix Server Admin, Direct Route, Voice Console, Remote Desktop, LogMeIn, Warehouse Management Application)Documents technical needs using advanced textual, and visual modeling deliverables designed to help Save A Lot meet its strategic objectivesResponsible for ongoing definition and support of service portfolios, catalog items, functionality and change schedules for each of the technical service application and infrastructure teamsFacilitates, presents and communicates with large complex groups of individuals representing significant diversity in interest and level of leadership to a common understanding of a solutionOwns and drives long term solutions to outages and system issues to streamline the technical services provided to the businessIdentifies, evaluates, documents issues and risks, related to technical processes to TS and business unit management, developing and researching mitigation strategies in collaboration with business and TS team membersDemonstrates an advanced/expert practical understanding of assigned technical area, and their integrations with other systems & software, while analyzing retail industry trends and researching functional best practices to incorporate into company objectivesInnovates and defines new technical tools along with ways of using and driving usage of toolsetManages and promotes continuous process improvement activities throughout the enterpriseMentors and teaches relevant community on domains, requirements, tools and capabilitiesIdentifies, manages, and tracks business and technical needs objectives throughout the project’s lifecycleActs as an operations/technical subject matter expert in the resolution of outages or high priority incidentsProvides 24/7 on call support as relevant to the roleSkillsBachelor's Degree in Computer Science, or a discipline related to assigned business area3-5 years relevant work experienceDemonstrates effective Operations/Technical system and business function documentation skillsAbility to coordinate, organize and lead meetings and/or activitiesAbility to manage the project and analysis work of multiple business systems analystsDemonstrate advanced facilitation skills with the ability to drive toward common solutions Ability to track project status and maintain substantive dialogue with many project managers, both within Operations/Technical Service and the business functional area (project management experience helpful)Demonstrate advanced interviewing, listening, and observational skills used to identify and define business and technical needsDemonstrate advanced mentoring, teaching, and peer guidance skillsDemonstrate expert analytical and conceptual skills used to evaluate information gathered from multiple sources, while reconciling discrepanciesDemonstrates ability to resolve highly complex problems, obtaining advice from key subject matter experts as neededDemonstrates the ability to influence or persuade individuals and teams to create alignment and drive outcomesExcellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teamsKnowledge of the assigned business area and clear comprehension of their business objectives, challenges, and ways to use technology to address themMust have strong computer skills and be proficient in use of Microsoft Office applicationsStrong analytical skills with the ability to ensure adherence to concepts and theories for various projectsWorking knowledge of enterprise-wide technology, equipment, and/or systemsPreferred work experience in the basic foundations for project methodology, ITIL and/or other continuous improvement toolsBenefits401K company match up to 4%Paid Time OffMedical Insurance options including FSA & HSAVision InsuranceDental insuranceEmployee Assistance ProgramsTeam Member Referral ProgramTuition ReimbursementWellbeing ProgramCareer development opportunitiesCompany OverviewFounded in 1977, Save A Lot is one of the largest value-focused grocery store chains in the U.S., with approximately 700 stores in 30 states. It was founded in 1977, and is headquartered in Earth City, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://savealot.com/.