[Remote] IT Application Operation analyst

Note: The job is a remote job and is open to candidates in USA. Pacific Gas and Electric Company is seeking a Junior IT Application Operations Analyst to join their SmartMeter team. The role involves conducting basic and intermediate tasks under the guidance of a more senior analyst, including analyzing application interfaces, diagnosing issues, and ensuring continuous system operations.

Responsibilities
• Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools
• Diagnoses, isolates and corrects data and performance faults in the systems involved
• Prepares and obtains approval of system and development documentation
• Executes planned and ad-hoc corrective maintenance to sustain continuous system operations
• Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures
• Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems
• Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents
• Executes quality control tasks as directed
• Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements
• Provide back up support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data
• Develops conversion and implementation plans
• Assist in the definition, development, and documentation of SmartMeter systems’ business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
• Proposes enhancements to procedures, processes and tools based on experiences with current methods
• Provide timely, professional, straight forward (non-technical) communications
• May also interact with suppliers and contractors when warranted

Skills
• BA/BS in Computer Science, Business, or equivalent experience
• 5+ years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience
• Experience with design and deployment of large scale and complex infrastructure-application systems
• Has familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups and Oracle databases
• Has excellent written and verbal communications skills
• Is able to work and communicate across multiple departments
• Has excellent analytical, problem-solving and technical troubleshooting skills
• Is able to work independently and as part of a team

Company Overview
• Pacific Gas and Electric Company, incorporated in California in 1905, is one of the largest combination natural gas and electric utilities in the United States. It was founded in 1905, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.pgecorp.com.

Company H1B Sponsorship
• Pacific Gas and Electric Company has a track record of offering H1B sponsorships, with 42 in 2025, 32 in 2024, 14 in 2023, 22 in 2022, 16 in 2021, 18 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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