Remote Intake Specialist III - Remote/Hybrid Position
Remote Intake Specialist III (Documents)
Established Law firm has an immediate opening for a Remote Intake Specialist III. Ideal candidate will have an upbeat, positive, and helpful temperament. Opportunities for growth and development. Great place to gain legal knowledge and experience. Starting pay is $13.00/hr. Hours are Monday-Friday 8:30am - 5:00pm...
Essential Job Duties
Ā Observe rules governing privileged communication and confidential information.
Ā Answer a high volume of calls from members, while delivering quality service and creating a positive caller experience; verify information and follow any applicable scripts.
Ā Assist members with opening and updating legal intakes in computer system, coding files correctly, and sending messages to appropriate parties.
Ā Provide explanation of LegalShield plan benefits to members.
Ā Review call logs daily and audit intakes to ensure timely service to members.
Ā Utilize various software (LegalShield Partner, 8x8, outlook, etc.) with accuracy and efficiency.
Ā Process incoming mail, faxes, uploads and emails, filing in electronic document storage and sending email notifications as appropriate.
Ā File all correspondence in office document management system, ensuring accuracy of filing.
Ā Check incoming documents for potential conflict of interests, notifying appropriate parties.
Ā Adhere to firm standards of courtesy and professionalism, as well as LegalShield service standard requirements.
Secondary Job Duties:
Other tasks/projects as assigned by supervisor.
Physical Requirements:
Ability to remain seated for extended periods of time.
Education/Experience/Skill Requirements:
Ā High school diploma or equivalent.
Ā Prior work experience required, customer service experience preferred.
Ā Good keyboard skills and computer skills.
Ā Excellent customer service skills/focus with demonstrated composure, ownership & professionalism.
Ā Good telephone communication skills; listening, courtesy and professionalism.
Ā Positive, upbeat, helpful and patient temperament.
Ā Good prioritization, organization and multitasking skills.
Ā Must be reliable with consistent attendance and punctuality.
Ā Must live in the North Texas area.
Job Type: Full-time
Pay: $13.00 per hour
Expected hours: 37.5 Ā 40 per week
Benefits:
Ā Dental insurance
Ā Employee assistance program
Ā Health insurance
Ā Health savings account
Ā Life insurance
Ā Paid time off
Ā Referral program
Ā Vision insurance
Schedule:
Ā Day shift
Ā Monday to Friday
Application Question(s):
Ā Do you have high-speed internet?
Education:
Ā High school or equivalent (Required)
Experience:
Ā Customer service: 1 year (Required)
Work Location: Hybrid remote in Fort Worth, TX 76107
Apply Now
Established Law firm has an immediate opening for a Remote Intake Specialist III. Ideal candidate will have an upbeat, positive, and helpful temperament. Opportunities for growth and development. Great place to gain legal knowledge and experience. Starting pay is $13.00/hr. Hours are Monday-Friday 8:30am - 5:00pm...
Essential Job Duties
Ā Observe rules governing privileged communication and confidential information.
Ā Answer a high volume of calls from members, while delivering quality service and creating a positive caller experience; verify information and follow any applicable scripts.
Ā Assist members with opening and updating legal intakes in computer system, coding files correctly, and sending messages to appropriate parties.
Ā Provide explanation of LegalShield plan benefits to members.
Ā Review call logs daily and audit intakes to ensure timely service to members.
Ā Utilize various software (LegalShield Partner, 8x8, outlook, etc.) with accuracy and efficiency.
Ā Process incoming mail, faxes, uploads and emails, filing in electronic document storage and sending email notifications as appropriate.
Ā File all correspondence in office document management system, ensuring accuracy of filing.
Ā Check incoming documents for potential conflict of interests, notifying appropriate parties.
Ā Adhere to firm standards of courtesy and professionalism, as well as LegalShield service standard requirements.
Secondary Job Duties:
Other tasks/projects as assigned by supervisor.
Physical Requirements:
Ability to remain seated for extended periods of time.
Education/Experience/Skill Requirements:
Ā High school diploma or equivalent.
Ā Prior work experience required, customer service experience preferred.
Ā Good keyboard skills and computer skills.
Ā Excellent customer service skills/focus with demonstrated composure, ownership & professionalism.
Ā Good telephone communication skills; listening, courtesy and professionalism.
Ā Positive, upbeat, helpful and patient temperament.
Ā Good prioritization, organization and multitasking skills.
Ā Must be reliable with consistent attendance and punctuality.
Ā Must live in the North Texas area.
Job Type: Full-time
Pay: $13.00 per hour
Expected hours: 37.5 Ā 40 per week
Benefits:
Ā Dental insurance
Ā Employee assistance program
Ā Health insurance
Ā Health savings account
Ā Life insurance
Ā Paid time off
Ā Referral program
Ā Vision insurance
Schedule:
Ā Day shift
Ā Monday to Friday
Application Question(s):
Ā Do you have high-speed internet?
Education:
Ā High school or equivalent (Required)
Experience:
Ā Customer service: 1 year (Required)
Work Location: Hybrid remote in Fort Worth, TX 76107
Apply Now