[Remote] Inside Sales Representative

Note: The job is a remote job and is open to candidates in USA. P.J. Fitzpatrick is the leading name in home services, seeking enthusiastic individuals to join their Inside Sales team. As an Inside Sales Representative, you will be the first point of contact for homeowners, providing exceptional customer service and scheduling appointments for the sales team. Responsibilities Engage homeowners via phone and other communication channels to schedule appointments for our sales team Use effective questioning and listening skills to provide a professional, positive customer experience Follow company scripts while adding your personal touch to maintain consistent messaging Identify opportunities to up-sell additional services and clearly explain product benefits Address customer inquiries with accurate information and thoughtful problem-solving Handle call transfers, messages, and other special telephone tasks efficiently Maintain a positive demeanor while resolving concerns and conflicts Build strong rapport with customers to enhance their experience Collaborate with the sales team for smooth appointment scheduling and communication Perform other related duties as assigned Skills Strong data entry and computer skills with a typing speed of at least 40 words per minute Excellent written and verbal communication abilities Proven problem-solving skills and ability to handle multiple tasks effectively under pressure Strong interpersonal skills to build relationships with customers and team members Detail-oriented and organized, with a commitment to providing exceptional customer experiences Customer service experience Benefits Health Insurance Vision Insurance Dental Insurance Life Insurance 401(k) with Company Match Paid Training PTO Floating Vacation PTO on your Birthday Company Overview PJ Fitzpatrick is a consumer services company specializing in home remodeling services. It was founded in 1980, and is headquartered in New Castle, Delaware, USA, with a workforce of 51-200 employees. Its website is