[Remote] Incident Commander, Program Manager

Note: The job is a remote job and is open to candidates in USA. Block is a company focused on economic empowerment, uniting various foundational teams to support and guide corporate operations. The Incident Commander within the Risk organization will lead the response to significant business incidents, ensuring operational resilience and effective coordination among cross-functional teams.ResponsibilitiesBe the lead incident commander for high-severity incidents across Block's ecosystem, including fraud events, customer-impacting issues, regulatory matters, and escalated incidentsDirect the real-time response and coordination among cross-functional teams such as Legal, Compliance, Engineering, Product, and Customer SuccessBe the central point of accountability for incident escalation, containment, remediation, and resolutionDocument and maintain detailed incident timelines, key decisions, and supporting evidence throughout the lifecycle of the incidentOversee the preparation of final incident reportsManage internal communication channels and ensure accurate, updates are shared with stakeholders at all levelsFacilitate post-incident reviews to identify lessons learned and improve incident preparedness and responseSkills7 + years of Proven experience in incident management, crisis response, or a related role within a high-stakes operational environment5+ years of Project management, especially under time-sensitive and high-pressure conditionsUnderstanding of regulatory and compliance considerations in the financial services or technology spaceBenefitsRemote workMedical insuranceFlexible time offRetirement savings plansModern family planningCompany OverviewBlock is a technology company with a focus on financial services. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is https://block.xyz.Company H1B SponsorshipBlock has a track record of offering H1B sponsorships, with 22 in 2026, 257 in 2025, 253 in 2024, 260 in 2023, 297 in 2022. Please note that this does not guarantee sponsorship for this specific role.