[Remote] Inbound Customer Service Representative (REMOTE/ONLY CA CANDIDATES)

Note: The job is a remote job and is open to candidates in USA. Amerit Consulting is a nationwide staffing and consulting firm supporting Fortune 500 clients across healthcare and other domains. They are seeking Customer Service Representatives to join a growing member support team, helping members with benefits and eligibility inquiries in a fast-paced healthcare environment.ResponsibilitiesHandle inbound customer service calls from health plan membersResolve member inquiries related to:Prescription benefits (RX)Primary Care Provider (PCP) informationBenefits and coverageEligibility and enrollmentProvide accurate information while maintaining a high level of customer serviceUtilize multiple systems and applications to research and resolve member concernsDocument interactions and follow established service proceduresDeliver professional, empathetic, and solution-oriented supportSkillsMinimum 2+ years of customer service experienceStrong computer and phone system proficiencyExperience using Microsoft Office applicationsExcellent verbal communication and problem-solving skillsAbility to navigate multiple systems while assisting customersReliable internet connection and suitable remote work environmentFlexibility to work assigned shifts, including weekendsPrevious call center experienceHealthcare customer service experienceExperience supporting Medicaid, Medicare, benefits, or health plan membersBenefits6-week paid training programFully remote opportunity within CaliforniaOpportunity for contract extension based on performance and business needsCompany OverviewAmerit Consulting is a staffing and recruiting company that offers temporary staffing and payrolling services. It was founded in 2002, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://ameritconsulting.com.