[Remote] Inbound Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. The role involves managing inbound customer interactions and providing timely, accurate support while maintaining professionalism.ResponsibilitiesAnswering inbound calls and providing a positive, solution-oriented customer experienceAssisting with basic technical troubleshooting and initiating support tickets as neededScheduling appointments at designated service locationsAccurately documenting all customer interactions, including inquiries, concerns, and resolutionsConducting follow-up calls to ensure issues are resolved and customers remain informedDelivering consistent, high-quality service in a structured environmentSkillsHigh school diploma or GED required; additional education preferredPrior customer service experience, particularly in call-driven environmentsStrong verbal communication skills with the ability to build rapport quicklyAbility to troubleshoot basic technical issues independentlyComfortable working in a remote environment with minimal supervisionAbility to successfully complete an extensive credentialing and background check processReliable high-speed internet connectionPrivate, distraction-free workspaceAbility to navigate computer systems efficientlyDVS will provide a computer and monitor; employees are responsible for providing a USB-wired headsetConsistent attendance and reliability are essential for success in this roleBilingual (English/Spanish) candidates are strongly encouraged to applyCompany OverviewDisabled Veteran Solutions is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.disabledveteransolutions.com.