[Remote] In-Home Care Admin Coordinator

Note: The job is a remote job and is open to candidates in USA. Clover Health is a company focused on delivering proactive support and care through its clinical teams and quality improvement services. The In-Home Care Admin Coordinator will assist members by handling calls, confirming appointments, and ensuring effective communication within the care team. Responsibilities Answer member calls, demonstrating our value of caring as you work to assist members and escalate appropriately based on protocols for emergent, urgent and non-urgent calls Receive inbound warm transfers from other Clover teams Confirm patient appointments for provider schedules Outreach patients not recently seen to ensure continuous care Prepare travel routes for clinicians based on daily scheduled visits Communicate effectively with care team members via team huddles and EHR documentation Navigate multiple computer platforms throughout the day Ensure team escalations are addressed timely and accurately Other administrative duties as assigned Skills You have high School Diploma and/or GED You have direct experience working in the healthcare setting, bonus points if in an ambulatory/outpatient practice You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc) You have experience working with an EHR and/or Carelink You have customer service experience answering a large volume of incoming calls You are bilingual in English/Spanish (strongly preferred) Benefits 401k matching Comprehensive medical, dental, and vision coverage No-Meeting Fridays Company holidays Access to mental health resources Generous time-off policy Learning programs Mentorship Professional development funding Regular performance feedback and reviews Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Reimbursement for office setup expenses Monthly cell phone & internet stipend Remote-first culture, enabling collaboration with global teams Paid parental leave for all new parents Company Overview Clover is a healthcare technology company helping members live their healthiest lives with its Medicare Advantage plans. It was founded in 2014, and is headquartered in Nashville, Tennessee, USA, with a workforce of 501-1000 employees. Its website is