[Remote] Implementation Specialist

Note: The job is a remote job and is open to candidates in USA. Odyssey is a company focused on transforming K-12 education through Education Savings Account programs, partnering with state agencies to operate these initiatives effectively. As an Implementation Specialist, you will manage customer relationships and deployment projects, ensuring successful onboarding and long-term satisfaction for clients.ResponsibilitiesYou ensure every customer we work with sees Odyssey as an indispensable partner — making the decision to continue and expand their relationship with us an easy oneYou own and execute projects across new and existing customers, keeping timelines on track and stakeholders aligned every step of the wayYou build strong, trust-based relationships with your assigned customer stakeholders, serving as a reliable point of contact and a credible voice for OdysseyYou contribute to a scalable deployment playbook — finding ways to apply what's worked before rather than reinventing the wheel with each new customerYou proactively surface risks, flag blockers early, and work cross-functionally to keep implementations moving forwardSkills1–2 years of experience in project coordination, project management, implementation, or customer successExcellent communicator who can translate complex plans into clear, actionable messaging for both internal teams and external stakeholdersSolid technical acumen — comfortable working within technical systems and analyzing data to drive decisionsExperience with SQL, Excel, or similar tools — a strong plusCollaborative team player with a positive attitude, strong work ethic, and a genuine drive to keep getting betterCurrently authorized to work in the United States on a full-time basisBenefitsMedical/Dental/Vision plan(s)Health servicesShort term disabilityUnlimited PTOMoreCompany OverviewOdyssey is the first business to create a product specifically for managing education savings accounts and microgrants. It was founded in 2021, and is headquartered in Nyack, New York, USA, with a workforce of 51-200 employees. Its website is https://www.withodyssey.com/.



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