[Remote] Implementation Specialist

Note: The job is a remote job and is open to candidates in USA. Hussmann Corporation is a global leader in commercial refrigeration equipment, focused on enhancing operational efficiency in the food retailing industry. The Implementation Specialist will support the sales and operations team in implementing Retail Technologies, primarily Electronic Shelf Labels, ensuring projects are completed on time and within budget while providing exceptional customer support.ResponsibilitiesSupport the sales and operations team with the implementation of Retail Technologies, primarily focused on Electronic Shelf LabelsResponsible for configuration of the IOT Platform specs defined in the requirements documentation to achieve the integration of the cloud-based software set-up and template designManage equipment shipment fulfillment and customer billingConcurrently manage customer interactions for multiple accounts including ongoing communication and weekly status meetingsProvide remote and on-site assistance and consultative services to customers in preparation for software and hardware installations (includes “train the trainer” support)Support customers after going live + 30 days to ensure Aperion’s Service Level Agreements are met. Expectation would be the ability to provide Level 1 support. Advanced support can be escalated through project managers and through partners as requiredDesignated on-going point of contact for the customerProvide post implementation account management/customer care after sign-offThese activities are critical to the success of meeting the on-time and on-budget standards for AperionSkillsBachelor's Degree in IT, Project Management or Business Administration or equivalent preferred1-3 years of relevant support or configuration experience in key accounts and a proficiency with Microsoft Tools (Word, Excel) - Strong Technical AcumenBasic understanding of coding (JavaScript preferred)Experience with full-scaled technology deployment and support in food retailing or other related industriesMust have the ability to travel up to 25%-35% (based on business need)Highly motivated and eager to learn; ability to work in a self-directed manner with minimal supervisionExcellent interpersonal and communication skillsStrong computer and critical thinking skillsExceptional attention to detail, highly organized and skilled in managing priorities and coordinating multiple projects simultaneouslyDemonstrated ability to contribute to a team settingEnthusiastic problem solver willing to think outside the boxMust have demonstrated outstanding problem-solving abilitiesMust be a good collaboratorMust be a strategic thinkerStart-up business experience preferredFood retailing experience / knowledge preferredProfessional project management certification preferredBenefitsHealth Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.Paid Time-Off Benefits – Paid time off, stewardship and parental leave.Educational Assistance – Tuition reimbursement for job-related courses after six months of service.Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.Company OverviewHussmann has provided innovative products, services and solutions for preserving and merchandising fresh foods. It was founded in 1906, and is headquartered in Bridgeton, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.hussmann.com.Company H1B SponsorshipHussmann has a track record of offering H1B sponsorships, with 4 in 2025, 10 in 2024, 10 in 2023, 10 in 2022, 5 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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