[Remote] Implementation Program Manager

Note: The job is a remote job and is open to candidates in USA. Stitch is a fast-growing company focused on enhancing customer engagement through innovative marketing technology solutions, specifically utilizing the Braze platform. The Braze Implementation Program Manager will coordinate and drive the implementation of the Braze platform for enterprise clients, ensuring successful configuration and adoption aligned with business goals.ResponsibilitiesManage day-to-day execution for Braze implementation projects, from kickoff through go-live and early adoptionOwn the integrated project plan: milestones, dependencies, and risks across workstreams covering data, integrations, channel configuration, and campaign enablementPartner with a Senior Implementation Lead (or Launch Practice Leader) who owns overall strategy and executive relationships, ensuring your delivery plan supports the agreed roadmapFacilitate working sessions and status meetings with client stakeholders to clarify requirements, track progress, and resolve blockersCoordinate closely with Solution Architects, Technical Architects, and Technical Producers, and client engineering teams to keep integrations, data flows, and QA on trackSupport critical go-live readiness activities, including test planning, deliverability checks, QA coordination, and launch runbooksMaintain clear, concise project documentation (plans, RAID logs, decision logs, status reports) that keeps all parties alignedEscalate risks and issues early, propose mitigation options, and drive decisions with support from senior leaders when neededContribute feedback and lessons learned into Stitch implementation playbooks, templates, and best practices as the Braze practice growsManage your time to meet billable utilization targets of 36+ hours per weekTravel up to 20-25% for project kickoffs, onsite workshops, and key delivery milestonesSkills5-7+ years in martech, CRM, customer engagement, or related SaaS implementation roles (agency, consultancy, or in-house)Demonstrated experience leading or coordinating multi-stakeholder implementation projects from kickoff to go-liveExperience with Braze or a comparable customer engagement platform strongly preferred; Braze certifications or partner experience are a plusPrior consulting or professional services experience is a plus but not strictly requiredExecutive communication comfort: you can summarize project status and risks succinctly for senior stakeholders, even if you are not the primary executive sponsorMust be eligible to work in the United States, Canada, or United Kingdom without visa sponsorshipBenefitsMedical, dental, vision, and life insurance401k with company matchFlexible PTO policyMonthly tech stipendPaid parental leaveIn-person onboarding experience at our HQ in Indianapolis, IndianaMental well-being supportCompany OverviewStitch is an advertising technologies company that offers tools for customer data management, campaign planning, and segmentation. It was founded in 2022, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 51-200 employees. Its website is https://www.stitch.cx/.