[Remote] Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. Unifyr is a company that specializes in providing partnering automation solutions. They are seeking an Implementation Consultant to manage customer implementations, ensuring successful project delivery while maintaining strong relationships with clients.ResponsibilitiesOwn Customer implementations from the Sales handoff through to Support handoverOwn project plans, manage deliverables, report on the status of milestones and proactively identify project risks to internal team members and the CustomerManage internal resources in alignment with the project budgetProvide a consultative approach by building and maintaining great customer relationships to make each project successful for both the client and UnifyrLead customer workshops, prepare requirements and user documentation for project deliveryUnifyr platform configurationDocument configuration environments for handover to Unifyr technical support to address questions and issues that arise post launchSet and reinforce expectations and deadlines with clients and ensure follow-through on any commitments made by the Sales, Customer Success or Service Delivery teamsEnsure that the delivered solution makes the best use of the capabilities of the Unifyr products and meets the customers’ specified requirementsQuality assure that the delivered solution meets specificationManage customer expectations, identifying and communicating issues and risks, as well as resolving to ensure customer successBe involved in, and where applicable, develop and lead initiatives to improve internal processes, documentation, customer satisfaction and speed of deliveryDevelop and maintain a deep knowledge of Unifyr products, the business processes involved in partnering automation and best practices in partner managementMaintain a current knowledge of best practice in business analysis and project management to maintain your professional skills to the highest levelSkillsBachelor's degree in business or a related field or equivalent work experience2+ years' experience working for a software vendor, reseller or consultancy in a customer facing role, implementing software projects for clientsHighly skilled and experienced business analystSpecific background in channel management, CRM/PRM solutions, marketing automation or other business applications is preferredTechnical capability and experience in technical implementations such as Salesforce integration (SFDC)Highly skilled at interfacing with all levels of an organization and direct customer/client management experienceExcellent communication skills: written, spoken, telephone and presentationsProven ability to deliver highly accurate written documentationSelf-motivated and capable of prioritizing and delivering tasks independentlyProven ability to process and apply new information quicklyCommitment to achieving the highest standards of project deliveryAbility to set and manage priorities judiciouslyStrong attention to detailEffective project management and analytical skillsAble to establish, develop and maintain positive, long-term working relationships with team members and clientsA result driven, proactive, enthusiastic and adaptable team player who relishes a challenge and the chance to expand and grow their skillsAbility to focus on assigned tasks until completionWillingness and skills to work for short periods on customer site anywhere in the world if neededCompany OverviewUnifyr, formerly Zift Solutions, is the global leader in Channel Management. Their platform manages the flow from onboarding through sales. It was founded in 2006, and is headquartered in Cary, North Carolina, USA, with a workforce of 51-200 employees. Its website is https://www.unifyr.com/.