[Remote] Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. Descartes Systems Group is a leader in logistics and supply chain technology. The Implementation Consultant helps customers adopt transportation and mobile resource management solutions by translating operational requirements into scalable workflows, ensuring measurable operational value and long-term process improvement across logistics operations.ResponsibilitiesSuccessfully lead and deliver customer implementations on time, within scope, and aligned to operational requirements and business goalsImprove customer operational efficiency through optimized routing, scheduling, transportation planning, and workflow configurationConfigure, test, and deploy Descartes solutions with minimal disruption to customer operations and high user adoption ratesIdentify and resolve data quality, configuration, and process issues during implementation to ensure reliable system performance and reporting accuracyDevelop trusted relationships with customer stakeholders, including operations and IT teams, resulting in strong customer satisfaction and retentionDeliver effective end-user training and adoption support that enables customers to independently utilize Descartes solutions in day-to-day operationsSupport post-go-live stabilization by troubleshooting application, integration, and operational issues while driving continuous improvement opportunitiesSkillsBachelor's degree in Computer Science, Engineering, Information Technology, Supply Chain/Logistics Management, Industrial Engineering, or a related fieldMinimum 3 years of experience in logistics, transportation operations, routing, supply chain technology, or software implementation consultingStrong understanding of logistics operations, transportation management, routing, scheduling, and daily planning processesExperience implementing enterprise or operational software solutions within logistics, supply chain, or transportation environmentsAbility to analyze customer business processes and translate operational goals into scalable system configurations and workflowsExperience documenting business goals, gathering requirements, and delivering solutions that drive measurable operational improvements and ROIExperience conducting data analysis, data validation, and troubleshooting using Excel; VBA/Macros experience is considered an assetExperience modeling current-state and future-state operational processes to support solution design and process improvement initiativesWorking knowledge of SQL Server, database connectivity, and basic SQL scriptingAbility to install, configure, backup, and recover SQL Server Express databasesFamiliarity with Windows server environments, virtualization concepts, networking fundamentals, and troubleshooting toolsUnderstanding of Terminal Services, Citrix, XML, data mapping, and system integrationsAbility to identify and troubleshoot network, application, server, and connectivity issues using logs and standard troubleshooting methodsStrong analytical and problem-solving capabilities with the ability to identify operational inefficiencies and recommend practical improvementsProven success applying root-cause analysis and continuous improvement methodologies to improve operational performance and reduce wasteProven ability to manage multiple stakeholders and align teams around implementation goals, timelines, and expected outcomesSkilled at facilitating customer workshops, documenting requirements, and translating business needs into solution designsExperience delivering customer training and supporting change management and user adoption initiativesStrong communication skills with the ability to explain technical concepts to both technical and non-technical audiencesComfortable working independently in a remote consulting environment while managing competing priorities across projectsAbility to travel up to 20%–30% as required to support customer engagementsExperience documenting business goals, gathering requirements, and delivering solutions that drive measurable operational improvements and ROIExperience conducting data analysis, data validation, and troubleshooting using Excel; VBA/Macros experience is considered an assetExposure to scripting or programming languages such as VBScript or JavaScript is an assetBenefitsCompetitive compensationGreat benefitsRemote and flexible work hoursA collaborative and flexible remote work environment with opportunities to expand technical, consulting, and project leadership capabilities over timeCompany OverviewDescartes provides cloud-based logistics and supply chain management solutions to improve productivity for businesses. It was founded in 1981, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.descartes.com/.