[Remote] Implementation Analyst

Note: The job is a remote job and is open to candidates in USA. Ztek Consulting is seeking an Implementation Lead Analyst to specialize in item processing and financial industry implementations for banking and payments clients. The role involves providing expert-level requirements analysis, solution scoping, and business advisory across implementation projects, while managing project scope, risks, and stakeholder expectations.ResponsibilitiesSenior Lead Business Analyst and SME specialising in item processing and financial industry implementations for banking and payments clientsProvides expert-level requirements analysis, solution scoping, and business advisory across add-on, work order, and multi-product implementation projectsBridges business and technical teams — translates complex client item processing requirements into clear, actionable, and supportable solutionsClient-facing role requiring excellent communication, stakeholder management, and consultative engagement skills with US-based banking clientsMust work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-liveStrong project management skills — plan, track, and deliver add-on and work order projects end-to-endManage project scope, timeline, risks, and stakeholder expectations across concurrent engagementsCross-team collaboration — coordinate between implementation, product, technical, and client teamsServe as primary point of accountability for requirements sign-off and solution acceptanceEscalation management and proactive communication in deadline-driven client environmentsExcellent item processing knowledge — end-to-end understanding of the banking items processing lifecycleExcellent financial industry knowledge — payments, clearing, settlement, and banking operations expertiseDeep understanding of item processing workflows across capture channels: branch, teller, distributed, merchant, and mobileKnowledge of remittance, ACH, check clearing, Image Cash Letter (ICL), and return item processing frameworksFamiliarity with FIS imaging and payments platforms to contextualise requirements within platform capabilitiesStrong documentation skills — produce high-quality BRDs, FRDs, solution design documents, and process flowsDevelop and maintain standards, templates, and best-practice guidelines for the BA practiceCreate and own project artefacts including scope statements, decision logs, and sign-off documentationContribute to knowledge management, lessons learned, and continuous improvement initiativesEnsure documentation meets client, compliance, and internal quality standardsExcellent item processing requirements analysis — elicit, document, validate, and manage business and functional requirementsLead requirements workshops, discovery sessions, and solution design reviews with client stakeholdersTranslate client business needs into detailed functional specifications and solution designs for technical teamsAdd-on and work order project scoping — define scope, effort, dependencies, and acceptance criteriaGap analysis, impact assessment, and risk identification across complex multi-product engagementsRequirements traceability and change management throughout the project lifecycleSenior Lead designation — mentors and guides junior analysts; acts as BA practice SME and escalation resourceExcellent written and verbal communication — presents findings, recommendations, and solutions at executive levelConsultative mindset — listens actively to client needs and translates them into efficient, supportable outcomesIndependent judgment; ability to make on-the-fly decisions during client engagements with minimal supervisionMust be available to work US business hours (North America client base)After-hours and weekend availability required for minimum 2 weeks post go-live per new clientSkillsSenior Lead Business Analyst and SME specialising in item processing and financial industry implementations for banking and payments clientsProvides expert-level requirements analysis, solution scoping, and business advisory across add-on, work order, and multi-product implementation projectsBridges business and technical teams — translates complex client item processing requirements into clear, actionable, and supportable solutionsClient-facing role requiring excellent communication, stakeholder management, and consultative engagement skills with US-based banking clientsMust work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-liveStrong project management skills — plan, track, and deliver add-on and work order projects end-to-endManage project scope, timeline, risks, and stakeholder expectations across concurrent engagementsCross-team collaboration — coordinate between implementation, product, technical, and client teamsServe as primary point of accountability for requirements sign-off and solution acceptanceEscalation management and proactive communication in deadline-driven client environmentsExcellent item processing knowledge — end-to-end understanding of the banking items processing lifecycleExcellent financial industry knowledge — payments, clearing, settlement, and banking operations expertiseDeep understanding of item processing workflows across capture channels: branch, teller, distributed, merchant, and mobileKnowledge of remittance, ACH, check clearing, Image Cash Letter (ICL), and return item processing frameworksFamiliarity with FIS imaging and payments platforms to contextualise requirements within platform capabilitiesStrong documentation skills — produce high-quality BRDs, FRDs, solution design documents, and process flowsDevelop and maintain standards, templates, and best-practice guidelines for the BA practiceCreate and own project artefacts including scope statements, decision logs, and sign-off documentationContribute to knowledge management, lessons learned, and continuous improvement initiativesEnsure documentation meets client, compliance, and internal quality standardsExcellent item processing requirements analysis — elicit, document, validate, and manage business and functional requirementsLead requirements workshops, discovery sessions, and solution design reviews with client stakeholdersTranslate client business needs into detailed functional specifications and solution designs for technical teamsAdd-on and work order project scoping — define scope, effort, dependencies, and acceptance criteriaGap analysis, impact assessment, and risk identification across complex multi-product engagementsRequirements traceability and change management throughout the project lifecycleSenior Lead designation — mentors and guides junior analysts; acts as BA practice SME and escalation resourceExcellent written and verbal communication — presents findings, recommendations, and solutions at executive levelConsultative mindset — listens actively to client needs and translates them into efficient, supportable outcomesIndependent judgment; ability to make on-the-fly decisions during client engagements with minimal supervisionMust be available to work US business hours (North America client base)After-hours and weekend availability required for minimum 2 weeks post go-live per new clientCompany OverviewZtek Consulting is a minority and woman-owned technology consulting firm that has served Fortune 500 organizations for over 25 years. It was founded in 2007, and is headquartered in Duluth, Georgia, USA, with a workforce of 201-500 employees. Its website is http://ztek-inc.com.