[Remote] ICBA PAYMENTS OPERATIONS - DIRECTOR, BILLING OPERATIONS

Note: The job is a remote job and is open to candidates in USA. ICBA Payments is a leading provider of payment solutions to community banks, serving over 1,400 financial institutions. The Director of Billing Operations will lead back-office operations related to billing and settlement, collaborating with various partners to ensure accurate and efficient billing processes.ResponsibilitiesCreate and execute weekly, monthly, quarterly and annual controls to ensure our Card Network and processor billing for banks and ICBA Payments is accurateIndependently look for internal and external system configurations and /or process changes that can improve the accuracy of or reduce fees being billed to ICBA Payments and/or our banksSuggest improvements to, and requirements for exception reporting tied to billing and invoicing that would make on processes less resource-intensive and/or more accurateAnalyze complex issues with billing and fees to determine root cause of any issues and suggest changes neededServe as an SME for how banks are billed and receive income or feesProvide reporting, invoicing and tracking in support of cross processor and pass through billingWork with external partners and internal Accounting and Finance teams to reconcile General Ledger accountsWork with Licensing to ensure all Card Network fees are appropriately allocatedWork with Product and other team members as needed on billing of and reporting on ICBA Payments fees and ICBA product fees billedLearn about, document and share knowledge around Card Network, processor settlement, billing and invoicingEnsure documentation is in place for end-to-end billing and invoicing processes including input and output of processes and responsible partiesEnsure documentation is in place and serves as an SME for program level financial reporting including metric calculations and impacts to our clientsInvestigate and resolve exceptions, discrepancies, and billing errors. Work directly with processors and Card Networks to correct customer billing errors and contract enrollment discrepanciesWork with Licensing to ensure accurate affiliate, and other card network reporting and billing is in placeAssist in managing the accuracy of data received from internal and external sources used in compiling program statistics, invoices, reports, client records, and other key data outputsPerform other duties as assignedSkillsBS/BA degree and a minimum of 5 years of experience in Card Network billing or Processing billing / settlement reconciliation requiredPrevious experience supporting card debit and/or credit programs requiredStrong analytical and problem-solving skillsExcellent attention to detailProficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) with particular emphasis on data manipulation in ExcelExcellent organizational skillsStrong written and verbal communication skillsStrong customer service orientationWorks independently in accordance with general plans, policies and proceduresBenefitsComprehensive healthcare benefits package (medical, dental and vision)401k plan company match contributionAnnual performance bonusCompany OverviewICBA creates and promotes the interests of the community banking industry and its membership through advocacy and products and services. It was founded in 1930, and is headquartered in Washington, District of Columbia, USA, with a workforce of 51-200 employees. Its website is https://www.icba.org.