[Remote] HR Services Contact Center Associate (Remote)

Note: The job is a remote job and is open to candidates in USA. The Home Depot is seeking a Contact Center Associate to join their HR Service Center team. This role involves providing quality customer service to associates and managers through various communication channels, primarily handling inbound calls related to HR and pay issues.ResponsibilitiesHandles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolutionSupports organization changes through high volume transactional support as neededProcesses transaction requests received via call, mail, fax or emailProvides exceptional customer service90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required10% Special projects as assignedSkillsMust be eighteen years of age or olderMust be legally permitted to work in the United StatesThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED1 year of work experienceBasic computer and phone knowledge (including experience with DOS applications)Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environmentAbility to navigate through multiple computer applications simultaneously during a callCareful attention to detailExhibits ownership and empowermentGood written and verbal communication skillsStrong typing skillsAssociate Degree, some college education or HR experience in a shared services environmentCase Management application experienceInterested in sharing knowledgeExcellent interpersonal skillsPatience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confidentAdaptable and flexibleHistory of punctuality and good attendanceAbility to use probing questions to get to the root of a problemExcellent interpersonal skillsBilingual Spanish is a plus but not requiredCompany OverviewThe Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services. It was founded in 1978, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is https://www.homedepot.com.