[Remote] Healthcare IT Service Engineer -Digital & Automation

Note: The job is a remote job and is open to candidates in USA. Siemens Healthineers is a leader in medical technology that aims to create better outcomes and experiences for patients. They are seeking a Digital & Automation Service Engineer who will provide remote customer support for healthcare IT systems and ensure the delivery of exceptional customer care. The role involves analyzing and resolving service requests related to radiology IT systems and developing action plans for complex issues.ResponsibilitiesYou will deliver ‘Best in Industry’ customer care to internal and external customers and supporting staff (Imaging Technologists, Radiologists, System Administrators, etc...)You will receive, analyze, understand, document, and resolve incoming service requests via phone, email, or electronic ticketing for multifaceted and diverse radiology healthcare IT systems, platforms, and cloud solutionsYou will demonstrate complete understanding of all technical and application operational aspects of PACS, RIS IT systems, and OEM IT solutions and interfaces including, but not limited to networks, databases, system integrations, hospital workflows, client-server technologies, and latest web based & cloud technologiesYou will develop, communicate, and execute action plans for very complex issues within established deadlinesSkillsExperience working in Hospital IT environment for 4+ yearsExperience servicing modalities (e.g., CT, MR, etc.)Healthcare IT and workflowsRIS/PACS/Storage interfacingExperience with post-processing applications (e.g. Siemens Multi-Modality Workplace)Excellent English skills (ideally as native language, spoken and written)BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experienceStrong analytical/problem solving skills and abilitiesExcellent verbal, written, and listening skillsRadiology departmental PACS Administrator experienceMicrosoft Operating Systems (Server and Clients), Networking, Security, VMWare, Hyper-V, Antivirus, LinuxSpanish language skills and/or knowledge of other language(s)BenefitsMedical insuranceDental insuranceVision insurance401(k) retirement planLife insuranceLong-term and short-term disability insurancePaid parking/public transportationPaid time offPaid sick and safe timeCompany OverviewSiemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens. It was founded in 1847, and is headquartered in Malvern, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://www.siemens-healthineers.com.Company H1B SponsorshipSiemens Healthineers has a track record of offering H1B sponsorships, with 8 in 2026, 104 in 2025, 70 in 2024, 63 in 2023, 89 in 2022, 50 in 2021, 86 in 2020. Please note that this does not guarantee sponsorship for this specific role.