[Remote] Healthcare Customer Service Rep | $ 15.00 per hour! | Starts 04/16/26

Note: The job is a remote job and is open to candidates in USA. Carenet Health is a leader in enhancing healthcare experiences, and they are seeking a Healthcare Customer Service Rep to provide exceptional service to patients. The role involves assisting patients with their healthcare needs, ensuring customer satisfaction, and supporting a 24/7 operation.ResponsibilitiesProvides exceptional customer service and engagement via telephoneEnsures customer satisfaction by providing quality service, identifying customer needs and assisting them with healthcare related issues/concerns that are assessed through outreach programsRespond to the needs of a 24/7/365 operation as neededResearches, identifies and solves problems; verify eligibility of services and places call backs as requiredMeets and supports established service and sales and business objectives by meeting and exceeding performance standardsAbility to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groupsAbility to multi-task (simultaneously think, talk, type)Uses excellent listening skills to receive, process and document detailed informationSkillsHigh School Diploma or General Education Degree (GED) required - this will be verified during background checkStrong computer experience (data entry, screen navigation, keyboarding)Experience with Microsoft Outlook (email) and WordExcellent customer service skillsAbility to adhere to daily schedules and dutiesExcellent oral and written communication skillsExcellent demonstration of caring and compassionAble to provide 2 monitors at least 22 inches with HDMI and Display portsBenefitsHealth, dental, and vision insuranceA 401(k) plan with company matchPaid time off (PTO) and holidaysFlexible spending accounts (FSAs)Employee wellness programsCareer development opportunitiesCompany OverviewCarenet Health is a provider of healthcare engagement, clinical support, advocacy and 24/7 telehealth solutions. It was founded in 1988, and is headquartered in San Antonio, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://carenethealth.com/.



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