[Remote] GTM Systems Administrator

Note: The job is a remote job and is open to candidates in USA. M3 is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. The GTM Systems Administrator will be responsible for the technical operation of M3's go-to-market technology stack, supporting Quote-to-Cash processes on Salesforce and enabling RevOps leadership to focus on strategic initiatives.ResponsibilitiesServe as the dedicated technical owner of Salesforce Sales Cloud and Service Cloud, including users, profiles, permission sets, roles, page layouts, validation rules, flows, and automationOwn day-to-day GTM technology stack operations, including sales engagement platforms, CS tooling, and adjacent systemsBuild and maintain Salesforce automation using Flow, Process Builder, approval workflows, and alertsLead release management — sandbox strategy, change sets, testing protocols, deployment, and documentationDevelop and maintain reports and dashboards supporting pipeline visibility, forecasting, and operational insights for Sales, CS, and Marketing leadershipOwn lead routing, territory management, opportunity workflows, and account hierarchy processes within Sales CloudOwn case management, queues, SLAs, knowledge base, and customer service workflows within Service CloudSupport Quote-to-Cash (QTC) processes within Salesforce — including quoting workflows, pricing governance, discount approval routing, and the handoff of closed opportunities to order management in NetSuite; partner with Finance and Revenue Operations to ensure accurate and timely quote-to-order executionMonitor and optimize Workato integrations between Salesforce and NetSuite in coordination with Finance and RevOpsOwn data governance — deduplication, enrichment, CRM hygiene standards, and data quality metricsProvide user training, onboarding documentation, and change management support for system updatesAssist in the evaluation, implementation, and ongoing management of GTM tools and integrationsPartner cross-functionally with Revenue Operations, Sales, Customer Success, Marketing, and FinanceOther duties as assignedSkillsBachelor's degree in Information Systems, Business, or a related field (or equivalent practical experience)3–5 years of Salesforce administration experience in a SaaS environment, including direct ownership of a production orgSalesforce Certified Administrator required; Advanced Administrator or additional certifications a plusHands-on experience with Salesforce automation tools including Flow and validation rulesFamiliarity with Quote-to-Cash (QTC) processes — quoting, approvals, and order management within Salesforce; NetSuite or Zone Billing exposure preferredWorking knowledge of NetSuite or comparable ERP — comfortable operating across systemsFamiliarity with integration middleware such as Workato or ZapierSelf-starter with the ability to build process and documentation from scratch in a small teamStrong written and verbal communication skills; able to translate technical decisions for non-technical stakeholdersMust be able to build and maintain positive business relationships with co-workers and other business contactsMust demonstrate problem solving, critical thinking, and initiative skillsMust have knowledge of a variety of computer software applications especially in MS OfficeCompany OverviewThe best back-office hosted software solution provider for the Hospitality Industry. It was founded in 1998, and is headquartered in Gainesville, Georgia, USA, with a workforce of 201-500 employees. Its website is http://www.m3as.com.Company H1B SponsorshipM3 has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 1 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.