[Remote] Global Services Product Manager: Infrastructure Solutions

Note: The job is a remote job and is open to candidates in USA. Vertiv is a global leader in providing hardware, software, and services for critical applications. The Infrastructure Solutions Global Services Product Manager is responsible for developing and scaling global lifecycle service offerings for integrated infrastructure solutions, ensuring service readiness and consistency while driving customer outcomes.ResponsibilitiesDefine and own the global lifecycle services roadmap for Infrastructure Solutions, including modular, containerized, and skid-based data center solutionsTranslate customer needs for availability, reliability, scalability, operational simplicity, and speed of deployment into standardized service offeringsDevelop clear, repeatable service definitions including scope, entitlements, service levels, and value differentiationEnsure offerings support the full lifecycle: commissioning, operations, optimization, expansions, retrofits, and end-of-lifePartner with regional services teams to deploy global service offerings consistently and at scaleDevelop and maintain global service artifacts, including: Statements of Work (SOWs), Standard Operating Procedures (SOPs), Service delivery playbooks and deployment modelsBalance global standardization with regional flexibility to address local regulatory, labor, and customer requirementsLead market research, customer discovery, and competitive analysis for Infrastructure Solutions servicesLaunch new global service offerings, including pilots, global rollouts, and sales and delivery enablementCollaborate with Infrastructure Solutions engineering and product teams to influence design-for-serviceability, modularity, and digital readinessIdentify opportunities to bundle services with solutions at time of sale to improve customer outcomes and attach ratesDefine value-based pricing methodologies aligned to customer outcomes such as uptime assurance, faster deployment, risk reduction, and operational cost optimizationPartner with Sales, Finance, and Commercial Operations to establish pricing guidance, margin targets, and deal governanceEquip sales teams with clear value messaging, customer ROI narratives, and service positioning for solution-led dealsTrack service adoption, attach rates, execution quality, and customer outcomes across the installed baseUse field feedback, service analytics, and customer insights to continuously refine offeringsSupport the development of KPIs tied to customer value, recurring revenue growth, and global consistencySkillsBachelor's degree in Engineering, Operations, or a related technical field7–12+ years' experience in services product management, lifecycle services, integrated infrastructure, or mission-critical environmentsStrong understanding of data center infrastructure, including power, thermal, controls, and modular or containerized solutionsExperience developing global service offerings deployed across multiple regionsProven ability to work cross-functionally across product management, engineering, services, sales, and digital teamsStrong strategic thinking combined with execution discipline and customer-centric mindsetCompany OverviewVertiv designs, builds and services critical infrastructure that enables vital applications for data centers and industrial facilities. It was founded in 2016, and is headquartered in Westerville, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.Vertiv.com.