[Remote] Global Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Esko, a Veralto company, is a global provider of integrated software and hardware solutions. The Global Customer Success Manager leads the post-sale experience for strategic global accounts, driving adoption, value realization, and retention.ResponsibilitiesOwning the global post-sale customer journey (onboarding → adoption → retention)Leading QBRs / EBRs with executive stakeholdersBuilding and executing outcome-based Success PlansDriving adoption and aligning to measurable KPIsMonitoring customer health and mitigating risksPartnering with Sales, Services, Support, and ProductElevating customer feedback into product and roadmap discussionsSkills5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaSExperience managing enterprise/global accountsProven experience leading QBRs / EBRs with executivesDemonstrated ability to drive cross-functional alignment without authorityExperience with CRM/CS tools (Salesforce, Gainsight)Experience working with customers in the printing, packaging, or label industry; familiarity with packaging and print production workflows is highly preferredBenefitsHealth, dental, vision, and 401(k) with match starting Day 1!Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balanceComprehensive health benefits to support you and your familyProfessional onboarding and continuous learning opportunities,A highly collaborative, global team environmentClear career growth and development pathwaysWe offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Company OverviewEsko is a graphic arts company producing prepress software and hardware for the packaging and labels. It is a sub-organization of Veralto. It was founded in 1975, and is headquartered in Gent, Oost-Vlaanderen, BEL, with a workforce of 1001-5000 employees. Its website is http://www.esko.com.