[Remote] Global Account Manager Job Details | Vodafone

Note: The job is a remote job and is open to candidates in USA. Vodafone is a leading international telecommunications company dedicated to connecting people and creating a sustainable world. They are seeking a Global Account Manager to manage strategic relationships with key customers, drive profitable revenue growth, and ensure customer satisfaction through integrated product and service offerings.ResponsibilitiesResponsible for the global account management of nominated VBI account(s) and delivery of strategic, profitable, long term business of those accounts to VodafoneEnsures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&LResponsible for developing and implementing account strategy to ensure deliveryEstablishes appropriate relationships with Vodafone customers and leverages those relationships to win new businessEnsures virtual team works collaboratively with all other functions within Vodafone to drive the VBI agenda and ensure alignmentWorks with OpCo corporate sales areas and Customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customersEstablishes appropriate relationships with customers and within Vodafone. Leverages those relationships to ensure maximum financial return from Vodafone customersKey company liaison responsible for developing strong one-to-one long term relationships with key decision makers/influencers up to C-LevelWorks with Operating Companies (OpCo) corporate sales areas and in partnership with Customer Fulfilment and pre/post (delivery) areas to ensure that international and national strategies are aligned, complementary and delivered to customersFormulates strategies to market for nominated VBI accounts in conjunction with the Propositions and industry segments areaAssesses customer and market trends and provides timely and accurate revenue forecastingDrives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accountsInputs to decisions on new propositions, product mix and services for customers. Responsible for content of proposals submitted to customer, both in response to requests for proposal (RFP) and proactive (unsolicited)Leads the opportunity-driven account team; working collaboratively to provide direction on the service, delivery and operational relationship for nominated accountsEnsures customer representation at key VBI sounding boards such as Customer Advisory Board (CAB) and other key hospitality events (F1)Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issuesDecides quality levels, functionality and capability of services for specific customers in conjunction with the Global Service Manager; ensures Service Improvement Plans are followed-up upon and that NPS targets are metIn conjunction with Marketing develops a go-to-market strategy as indicated in Account Plan based on an appropriate understanding of customer situation, its needs and industry trendsLeads virtual team across Operating companies, geographies, and data. Works in partnership with the Customer Success Team (but has overall account responsibility)Acts as Voice of the Customer within VBI to ensure that customers views and needs influence our marketing mix including product / propositionSupported by Innovation Workshops, introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issuesSkills8 yrs+ sales experience3 yrs+ successful global accounts/enterprise solution sellingUniversity Degree or equivalent sales experienceDemonstrated ability to influence at C-LevelAbility to lead and manage an international and distributed teamInternational business appreciation and expertise – lived and worked abroad or worked in a global account management role for large amount of timeFluent EnglishAbility to understand a customer's business and challenges and the experience of identifying, translating, and developing creative and innovative solutions into VBI propositions, which address the customers' business challengesProduct knowledge & solution mindsetExperience selling across multi towersMust have P&L understanding, ability to assess customer trends and provide timely and accurate revenue forecastingDrives accelerated revenue growth by identifying potential markets for new and existing products and services in nominated accountsTrack record of global accounts/enterprise solution selling (5-10 years) within multi-national companies (in at least one of the following areas – communications service provider, technology, financial, pharmaceutical, professional services sectors)Strong interpersonal skills with proven track record of result working in a multi-cultural environment across multiple time zonesAbility to think strategically and drive sales transformation programsDeep work experience in Telecommunications / IT IndustryMBA desirableExcellent communicator (written and verbal)BenefitsPregnancy/Parental leave: 16 weeks fully paid, followed by 6 months return to work transition for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyInsurance and Occupational pension planCareer development and training opportunitiesPartial reimbursement for select home-office equipment30 Vacation daysCompany OverviewVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. It was founded in undefined, and is headquartered in London, GB, with a workforce of 10001+ employees. Its website is https://www.voiscentre.com/.