[Remote] GCC Customer Service Representative – Intermediate

Note: The job is a remote job and is open to candidates in USA. ICONMA is an Energy Services company seeking a GCC Customer Service Representative – Intermediate for their Remote location. The role involves processing customer requests, managing escalations, and maintaining communication with customers and internal stakeholders using the SAP CRM system.ResponsibilitiesResponsible to process and maintain customer request via emails and phone call in SAP CRM SystemResponsible to create and maintain quotations/sales orders/service case in SAP CRM systemResponsible in managing customer escalation by working closely with internal stakeholdersRequired to use existing procedures to problem solve customer escalation and follow upRequired to maintain excellent communication and positive manner in interaction with customers and internal stakeholdersRequired to adhere to business, operation procedures and financial policySkillsOne Stop Shop for customers for any type of Services requestsTotal Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatchFace of Client for 24x7 call center supportResponsible for resolving customer issue from beginning to endWorks with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organizationStrong communication skillWritten and spoken (Ability to Use Positive Language)Knowledge of product or serviceStrong spoken and written englishAdditional language skill - for multiple region supportSAP/CRM/ Supply chain process knowledge is a plusBachelor degree OR equivalent working experienceMaster degree is a plusBenefitsHealth BenefitsReferral ProgramExcellent growth and advancement opportunitiesCompany OverviewICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm. It was founded in 2000, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://www.iconma.com.Company H1B SponsorshipICONMA has a track record of offering H1B sponsorships, with 1 in 2026, 34 in 2025, 31 in 2024, 26 in 2023, 39 in 2022, 37 in 2021, 69 in 2020. Please note that this does not guarantee sponsorship for this specific role.