[Remote] Fraud, Risk, & Payments Analyst

Note: The job is a remote job and is open to candidates in USA. High 5 Games is dedicated to ensuring secure payment transactions for their clients. The Fraud, Risk, & Payments Analyst will play a crucial role in identifying, preventing, and mitigating fraudulent activities while overseeing the Fraud, Risk, and Payment team and collaborating with internal stakeholders to implement effective fraud prevention strategies.

Responsibilities
• Coordinate shift priorities and task allocation to manage queues and SLAs effectively
• Manage escalations from the team and provide proactive feedback and guidance for effective and timely resolution
• Escalates analyzed cases and makes recommendations to senior management for review/approval
• Analyze payment data and transaction patterns to identify potentially fraudulent activities
• Monitor payment transactions in real-time to detect and investigate suspicious transactions
• Stay up-to-date with industry trends and emerging fraud risks to proactively adapt and improve fraud prevention strategies
• Conduct thorough investigations of suspected fraudulent activities, including gathering evidence, analyzing trends, and presenting findings
• Review and assess the effectiveness of existing fraud prevention measures, recommending and implementing improvements as needed
• Prepare and present reports on fraud trends, mitigation efforts, and success metrics to management
• Work closely with payment processors and financial institutions to enhance payment security and reduce risk
• Assist in the development and implementation of fraud prevention training programs for employees
• Additional tasks and special projects may be assigned at manager’s discretion

Skills
• Proficiency in data analysis tools, such as Excel, SQL, and data visualization software
• Strong understanding of payment processing systems, transaction lifecycles, and relevant regulations
• Excellent analytical skills with the ability to identify patterns and anomalies within large datasets
• Detail-oriented and proactive approach to problem-solving
• Effective communication skills for collaborating with diverse teams and presenting findings to non-technical stakeholders
• Ability to work independently and adapt to a fast-paced, dynamic environment
• Knowledge of industry-standard fraud prevention tools and techniques
• Strong critical thinking and decision making
• Minimum of 2 years' experience in fraud prevention, risk analysis, or payments security
• Knowledge of chargeback prevention scope will be an advantage
• Chargeback experience is highly preferred
• Experience in gaming/casino or similar industry strongly preferred
• Bachelor's degree in Finance or Business is preferred

Company Overview
• High 5 Games is laser-focused on making an impression through innovative casino content for the land-based, mobile, online, and social markets. It was founded in 1995, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://www.high5games.com/.

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