[Remote] Fraud and Dispute Intake Specialist

Note: The job is a remote job and is open to candidates in USA. U.S. Bank is committed to helping customers and businesses make better financial decisions. The Fraud and Dispute Intake Specialist will be the first point of contact for customers regarding fraud and dispute claims, providing support and assistance in a fast-paced environment.ResponsibilitiesProcess and respond to U.S. Bank customer inquiries using multiple systems to provide accurate account information while delivering every interaction with professionalism and careSuccessful bankers show genuine interest in customers, ask thoughtful questions to understand their concerns, and identify how U.S. Bank can support their financial needsContact Center Experience Specialists also present helpful options to make banking easy and convenient while always putting the customer firstWe serve customers around the clock, so occasional weekend or holiday availability helps us keep customers protectedSkillsHigh school diploma or equivalentTypically has a minimum of nine months of Contact Center customer service training/experience18 months of prior customer service or related experienceSuccessfully completed specialized skill trainingEffective problem-solving and negotiation skillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationProven time management skills / ability to multitaskExperience interacting positively with unsatisfied customersStrong communication skills including speaking clearly, accurately, and with a pleasant tone while using common conversational courtesiesProficient computer navigation skills using a variety of software including Microsoft Office applicationsAbility to understand and implement Regulation E policies and proceduresBenefitsHealthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawCompany OverviewAt U.S. It was founded in 1968, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is http://www.usbank.com.



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