[Remote] Forward Deployed Product Manager

Note: The job is a remote job and is open to candidates in USA. Active Network, part of Global Payments, is dedicated to making the world a more active place through its innovative SaaS technology platform. They are seeking a Forward Deployed Product Manager to lead a strategic engagement with a major client, focusing on delivering a multi-module platform and ensuring alignment between client needs and engineering efforts.ResponsibilitiesBe the forward-deployed product lead — embed with the customer, build trust, and become their day-to-day product point of contact for the engagementRun discovery and requirements sessions directly with client stakeholders; surface the real need behind each ask, resolve ambiguity, and drive decisionsTranslate high-level client objectives and race-day operational realities into clear, measurable functional requirementsCommunicate relentlessly — progress, risks, trade-offs, and evolving requirements — to both the customer and internal leadership throughout the project lifecycleDefine, drive, and maintain the roadmap and backlog for the engagement across both delivery phases — an initial launch and a follow-on phase of enhancementsWrite clear epics, user stories, and acceptance criteria from a detailed SOW spanning registration and checkout, payments and split settlement, dynamic pricing, race passes, transfers, on-site/race-day operations, identity/SSO, APIs/webhooks, and reportingPrioritize ruthlessly — sequence initial feature development and ongoing change requests against firm delivery deadlinesManage scope against the SOW — identify change requests, quantify their impact on estimate and timeline, and partner with account and delivery leadership to keep the engagement on trackQuarterback 2–3 development teams — align sprint goals, manage cross-team dependencies, and orchestrate release sequencing across interdependent modulesPrepare release objectives, milestones, and schedules with engineering, project management, design, and QA across all phases of development and launchPartner with Business Analysts and designers to ensure designs and builds meet documented requirements and customer needsCoordinate complex, cross-functional areas — Stripe payments and split settlement, international/multi-currency and VAT/GST, and data and reporting delivered via ACTIVE HubDrive launch readiness — support UAT, cutover planning, and post-launch stabilization for race-day-critical functionalityAct as quarterback of the team and business owner for the overall solutionSkills4+ years in a product management or product owner roleBachelor's degreeEmbedded / customer-facing experience — prior forward-deployed, solutions, professional-services, or client-embedded PM work strongly preferredProven track record of delivering complex software projects on time, on quality, and on budgetDemonstrated experience writing epics, user stories, and functional requirements in an agile environmentExperience coordinating multiple concurrent development teams and managing cross-team dependenciesExposure to SaaS and ecommerce product development; comfort with payments, APIs/webhooks, and third-party integrationsExcellent communication skills, both verbal and written — able to be the trusted face of the product to an external customerStrong business acumen and the ability to translate client objectives into measurable requirementsAbility to communicate effectively with different personalities and roles (development, sales, support, customer, analyst, executive) and build strong relationshipsExperience in registration, ticketing, events, or endurance/obstacle-course racing (OCR)Familiarity with payment processing and split settlement (e.g., Stripe Connect)Experience with international commerce, multi-currency, and VAT/GST complianceExperience with BI/reporting platforms (Power BI, SQL-based data warehouses)Pragmatic Institute (Pragmatic Marketing) CertifiedB2B2C experienceA passion for endurance sportsCompany OverviewHeartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions. It was founded in 1997, and is headquartered in Oklahoma City, Oklahoma, USA, with a workforce of 1001-5000 employees. Its website is https://www.heartland.us.Company H1B SponsorshipHeartland has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.