[Remote] Forward Deployed Engineer, AI Enablement

Note: The job is a remote job and is open to candidates in USA. Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. They are seeking a Senior Forward Deployed Engineer on the AI Enablement team to build AI systems that enhance internal workflows and improve operational efficiency. This role involves working closely with internal teams to create production-level tools that automate processes and reduce manual effort.ResponsibilitiesAI-powered tooling for Customer Experience teams — triaging issues, surfacing context, automating resolution workflowsFinance automation — reconciliation, exception handling, and reporting workflows that currently require manual effortOps and logistics tooling — dashboards, alerting, and intelligent interfaces that reduce the manual burden on warehouse and transportation teamsLLM-powered interfaces that let non-technical teams query, act on, and get answers from operational data without needing engineering supportEnd-to-end automation pipelines: observe workflow → prototype → validate with domain experts → harden → ship to productionAgentic systems with proper logging, retries, monitoring, and edge case handling — not scripts that break silentlyIntegrations with internal systems (OMS, WMS, TMS, Billing) via APIs and event streamsReusable automation modules that accelerate future workflow projects across the organizationInternal AI-powered tools that reduce friction across the engineering development lifecycleLightweight APIs and integrations that connect the systems engineers rely on dailyTooling that helps engineers at Stord write, review, and ship code faster using agentic workflowsAutomated reporting and alerting that replaces manual data pulling and analysisDashboards and data products that surface operational intelligence to the teams who need itSelf-serve data interfaces that reduce the back-and-forth between operational teams and engineeringEmbed with a team, map the workflow end-to-end, identify the highest-leverage automation targetShip small, validate with domain experts, iterate fast — production discipline from the very first commitCollaborate with Product Engineering when automations touch core platform systems; operate independently everywhere elseDocument and publish reusable patterns so the next engineer — or the next automation — goes fasterSkillsTypeScript / Node.js (3+ years): Production backend experience. You reach for the right tool, and this is your primary oneAgentic AI development: You have built AI agents that automate real workflows in production — not toys, not demosCLI-native workflow: Claude Code, Cursor, Codex, or equivalent is your primary development environment. This is a hard requirementLLM integration: Proven experience with OpenAI, Anthropic, or equivalent — tool use, structured outputs, prompt engineering, error handlingAPI design & integration: You have built RESTful APIs from scratch and integrated with complex internal systemsObservability: You instrument your agents in production — logging, tracing, monitoring, alerting. You know when things break before users doDatabase: Advanced SQL with PostgreSQL. You can model data and write queries that matterHigh agency: You identify the problem worth solving, propose the approach, and drive to done with minimal directionProduction discipline: Fast iteration does not mean fragile systems. You build things that stay runningOwnership & Accountability — You own features end-to-end and take pride in what you ship. You follow through from design to production and don't drop thingsStrong Communication — You can explain technical decisions and trade-offs to engineers, PMs, and stakeholders. You ask good questions and listen wellCollaborative Approach — You work well with others, give constructive code review feedback, and actively seek input from teammatesProduction Mindset — You prioritize reliability and user impact. You think about failure modes, monitoring, and operational concerns as part of your design processLearning Agility — You're comfortable with rapidly evolving AI/ML technologies and tools. You stay current without chasing hypeDirected AI-Assisted Development — You know how to use AI coding tools as a productivity multiplier while maintaining quality and your own technical judgmentExperience automating workflows in operational or back-office contexts (finance, support, logistics, HR)Familiarity with Stord's stack: Elixir/Phoenix, TypeScript, Kafka, GCPVector databases and semantic search for internal knowledge retrievalExperience building internal developer tools or platformsPython for scripting, data wrangling, or model integrationCompany OverviewStord provides commerce enablement software and logistics services for e-commerce and omnichannel brands. It was founded in 2015, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.stord.com.Company H1B SponsorshipStord has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 4 in 2024, 2 in 2023, 7 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.