[Remote] Financial Aid Contact Center Agent I

Note: The job is a remote job and is open to candidates in USA. Liberty University is a Christian institution seeking a Financial Aid Contact Center Agent I to provide support for students regarding their financial aid inquiries. The role involves processing phone calls, chats, and emails, while ensuring accurate information is maintained and providing proactive outreach to students about their financial aid status.ResponsibilitiesServes as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid statusPerforms proactive outbound calls to provide students with updated information regarding their Financial Aid statusComplete SharePoints, follow up with students and work on Special ProjectsWorks effectively as a team member, embracing and fostering LU’s missionAbility to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groupsPerforms other duties as assignedSkillsAbility to work a flexible schedule that may include days, evenings, and weekendsExcellent and detail oriented communication, arithmetic, and organizational skillsAbility to utilize a calculator and computer including Microsoft Word, Excel, and OutlookAbility to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groupsIndividual must not be in default on any federal student or parent loanIndividual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i))Ability to pass Banner and training testsAbility to demonstrate excellent customer service including accurate and timely support to students and staffAbility to adhere to federal, state, and institutional policy and compliance requirements including confidentiality and recordkeeping requirementsProper phone etiquette and ability to represent the university in a professional manner requiredAbility to dynamically problem-solve for customers while providing practical information and optionsStrong organizational skillsExcellent computer skillsBachelor's degreeAbility to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow and Banner softwareFinancial Aid experience and aid program and process knowledge preferredKnowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits and outside aidExperience with student development, student affairs or academic affairsFluent in Spanish or American Sign LanguageCompany OverviewLocated in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 𝘊𝘩𝘳𝘪𝘴𝘵 𝘴𝘪𝘯𝘤𝘦 1971. It was founded in 1971, and is headquartered in Lynchburg, VA, US, with a workforce of 5001-10000 employees. Its website is https://www.liberty.edu/?acode=C00288&utm_source=LinkedIn&utm_medium=Profile&utm_campaign=main_social.