[Remote] Field Service Technician (Japan Expatriate Assignment)

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global leader in professional mobile communications systems, dedicated to enhancing safety through innovative technologies. They are seeking a Field Service Technician to perform core maintenance on communication systems, requiring expertise in various technical platforms and equipment. The role involves ensuring network operational availability and providing technical support while collaborating with contractors and managing inventory.ResponsibilitiesMust be willing to hit the ground running as a complex enterprise-level upgrade will begin shortly after being hiredRequired to complete Standard Form 86 (SF 86) questionnaire for national security positions upon hirePerform daily preventative and corrective maintenance on an enterprise communications systemEnsure the highest possible level of communications network operational availabilityMaintain Motorola RF communications equipment including RF repeaters and base stations, and antenna systems under contractPerform trunked LMR RF site preventative maintenance periodicallyProvide technical support and end to end case management for cases generated by Motorola Network Monitoring and the end usersManage spare asset inventory and performs regular inventory audits to reduce risks to operational availabilityPerform routinely scheduled backups of critical data to ensure operational continuity in the event of a catastrophic failureCollaboration with other contractors to resolve customer issuesWork at the physical customer location full timeSome travel of up to 25% annually may be requiredSkillsMust be willing to relocate to Japan or the surrounding areaMust be willing and able to obtain DoD Secret-level security clearance as requiredMust be Proficient in Juniper routers and JunosExcellent knowledge and demonstration of hardware and software tools (network analyzers, PuTTY, WinSCP, etc.)Proficiency in administering HP ProLiant servers and iLOExperience in deploying and administering VMware virtualization suitesExperience in performing RF trunking site optimization or be willing to learn this skillA high degree of computer system and network troubleshooting aptitude is a mustProficiency in administering Windows 10, Windows Server 2016, and Active DirectoryDemonstrated experience working in IT production environmentsHigh School Diploma/GED with 2+ years of experience in Electronics Technician, System Technologist, System Manager, or Field Service requiredMust be a US Citizen with the ability to obtain a background clearance as required by our government customersMust be willing to obtain CompTIA Security+ or CISSP certification within first 6 months of employmentMust be willing to obtain ETA CET associate certification within first 6 months of employmentExperience with or willing to learn Motorola's proprietary software and hardware systemsExperience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles is highly preferredExperience with McAfee's suite of security products and ePolicy Orchestrator is preferredJuniper JNCIA or better preferredBenefitsIncentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family LeaveCompany OverviewMotorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.