[Remote] Field Service Technician

Note: The job is a remote job and is open to candidates in USA. ABB is a global market leader that helps industries grow in a leaner and cleaner manner. The Field Service Technician role focuses on the installation, maintenance, troubleshooting, and repair of critical power systems, ensuring reliable operation for mission-critical infrastructure.ResponsibilitiesThis role specializes in the installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systemsThis role ensures the continuous, reliable operation of mission-critical infrastructure for data centers, hospitals, telecommunications facilities, and other environments where uninterrupted power is essentialPerforms service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.)Contributes to customer satisfaction by executing service work according to customer orders and expectationsBuilds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internallyCoordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activitiesIdentifies potential equipment failures proactively and requests corrective actionsTroubleshoots equipment failures and makes recommendations to prevent future issuesSkillsBachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; or Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5 years equivalent work/military experienceElectrical Licenses or certifications (e.g., Journeyman Electrician, NICET, NFPA70E, OSHA 10/30)Experience in installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systemsAdvanced ability to write test plans, scope of work and reports detailing test resultsBenefitsChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount program401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)ABB provides 11 paid holidays.Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.Company OverviewABB provides electrification and automation solutions for various industries. It was founded in 1988, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is https://global.abb/group/en.Company H1B SponsorshipABB has a track record of offering H1B sponsorships, with 70 in 2025, 51 in 2024, 58 in 2023, 63 in 2022, 52 in 2021, 46 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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