[Remote] Field Service Representative

Note: The job is a remote job and is open to candidates in USA. Hitachi Energy is a leading company in the power sector, seeking a Field Service Representative to support high-voltage equipment across utility and industrial substations. The role involves installation, commissioning, maintenance, and troubleshooting of critical assets to ensure the grid's reliability and safety.ResponsibilitiesExecute installation, commissioning, maintenance, and repair activities on high-voltage substation equipment—either Generator Circuit Breaker or Air-Insulated Switchgear (or similar)—in the field and at customer sitesTroubleshoot and resolve electrical/mechanical failures; implement corrective and preventive actions to avoid repeat issuesPerform electrical testing/diagnostics and support outage & construction activities in substationsLead field service projects and direct on-site crews; provide technical direction and clear status/reportingDeliver services both on-site and remotely as needed to meet customer SLAsEngage with customers to anticipate needs and surface service or modernization opportunities that drive uptime and performanceRecommend product/process improvements by feeding structured field insights to engineering and service teamsDocument work thoroughly, including test results, as-found/as-left conditions, and safety checksResponsible to ensure compliance with applicable external and internal regulations, procedures, and guidelinesSkillsCandidate must already have work authorization that would permit them to work for Hitachi Energy in the United States2-5 years of proven experience in technical field service workStrong electrical and mechanical aptitude; able to diagnose and resolve issues with minimal assistanceHands-on experience with substation construction, electrical testing, and high-voltage apparatus (either technology); exposure up to 800 kV is a plusDemonstrated leadership coordinating/leading field crews and contractorsProficiency with MS Office and test-equipment software; valid U.S. driver's license; willingness to travel extensively (up to ~80%) across North America (U.S., Canada, Mexico)Technical diploma/degree in Electrical or Mechanical Engineering (or equivalent) preferred. Trade education and experience in Industrial Mechanic and Electrical fields will be consideredBenefitsHealth Care: medical, dental, vision, etc.Financial Wellbeing: Employer sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insuranceFamily Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistanceWork-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday).Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms.Company OverviewHitachi Energy is a renewable energy company that provides energy consulting services. It was founded in 1950, and is headquartered in Bengaluru, Karnataka, IND, with a workforce of 10001+ employees. Its website is http://www.hitachienergy.com/in/en.Company H1B SponsorshipHitachi Energy has a track record of offering H1B sponsorships, with 8 in 2026, 71 in 2025, 52 in 2024, 53 in 2023, 58 in 2022. Please note that this does not guarantee sponsorship for this specific role.