[Remote] Field Service Project Management

Note: The job is a remote job and is open to candidates in USA. Ciena is a global leader in high-speed connectivity, committed to a people-first approach. The role involves managing project resources with full P&L accountability and fostering collaboration across teams to achieve project milestones while ensuring customer satisfaction.ResponsibilitiesMaintain expertise in delivery tools, methods, and practices to ensure consistent project successPresent and implement Ciena Services’ value proposition tailored to customer prioritiesDevelop delivery-focused resources and methodologies that enhance Professional Services practicesManage project resources with full P&L accountability, ensuring financial objectives are metAlign service delivery with Ciena’s annual Professional Services goals and metricsFoster collaboration across Ciena’s cross-functional teams to achieve project milestonesBuild and maintain customer relationships at all organizational levels, ensuring satisfaction and trustSkillsBachelor's degree in a relevant fieldPMP certification preferred; required within one year of hireMinimum of 10 years of operational experience in telecommunications or related industriesAt least 7 years in a Professional Services leadership role managing medium to large-scale projects2+ years' experience leading field deployment teams in the execution of projects, preferably in the telecommunications spaceExperience with large systems providers or integrators is highly valuedDemonstrated ability to articulate and discuss product functionality with diverse audiencesStrong verbal presentation, written communication, and time management skillsSix Sigma or other Continuous Improvement training and experienceTechnical acumen to assess complex project risks and guide development teams effectivelyProven ability to mentor and develop consultants in Professional Services rolesFlexibility and adaptability to evolving technologies and customer needsFamiliarity with Ciena's solutions and their applications in client environmentsExperience in managing staffing escalations and resolving resource challengesWillingness to travel as needed to support project deliveryBenefitsMedical, dental, and vision plansParticipation in 401(K) (USA) & DCPP (Canada) with company matchingEmployee Stock Purchase Program (ESPP)Employee Assistance Program (EAP)Company-paid holidaysPaid sick leaveVacation timePaid Family LeaveCompany OverviewCiena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete. It was founded in 1992, and is headquartered in Linthicum Heights, Maryland, USA, with a workforce of 5001-10000 employees. Its website is http://www.ciena.com.Company H1B SponsorshipCiena has a track record of offering H1B sponsorships, with 9 in 2026, 34 in 2025, 21 in 2024, 36 in 2023, 44 in 2022, 30 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.