[Remote] Field Service Engineer III - Chromatography & MS (Eastern Washington)

Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a leading company that provides integrated solutions and services to its customers. The Field Service Engineer III will lead all aspects of field service support and customer relationship management, focusing on mass spectrometry and chromatography systems, including installation, repairs, and preventative maintenance.ResponsibilitiesPerform on-site installation, repair, maintenance and qualificationsMust be client-focused, working in conjunction with other service and sales teamsMust be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasksReview reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problemAnalyze review and inspection findings to understand source of problem, and recommends repair, replacement, or other corrective actionCoordinate problem resolution with engineering, customer service, and other service support personnel to expedite repairsAnalyze chemistry reports of technical problems to recommend modifications to eliminate future problemsProvide a communication link between the customer and the company to help ensure that effective service is provided to the customerDevelop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customersOther duties may be assignedSkillsHigh school diploma or GED required5+ years of hands-on experience as a Service Engineer working with analytical instrumentation, including Chromatography and Mass Spectrometry systems, or equivalent relevant industry experienceEffective interpersonal skills and ability to establish good customer rapport are criticalAbility to prioritize service requests and produce clear and concise documentationAbility to work independently within a customer locationMust be available to travel overnight up to 75% within the territory or other areas as the need arisesAbility to safely lift 50 Lbs with assistance on occasionAbility to safely lift and carry 25-30 Lbs continuously throughout the dayAbility to bend, squat, stretch, and reach every day in a service functionMaintain a valid driver's license and safe driving recordBachelor's degree in Chemistry, Science, or a related field preferredBenefitsThis position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountCompany OverviewThe world leader in serving science To serve science, Thermo Fisher Scientific needs to stay ahead of it, we need to anticipate customer needs. It was founded in undefined, and is headquartered in Écublens, Vaud, CH, with a workforce of 10001+ employees. Its website is https://www.thermofisher.com/de/de/home/industrial/spectroscopy-elemental-isotope-analysis/oes-xrd-xrf-analysis/optical-emission-spectrometry-oes.html.