[Remote] Field Operations Program Director, California Connect

Note: The job is a remote job and is open to candidates in USA. Communication Service for the Deaf (CSD) is seeking a Field Operations Program Director to manage Contractor resources and activities related to the California Connect contract. The role involves ensuring contract compliance, managing staff, and collaborating with various stakeholders to support the project's success.ResponsibilitiesResponsible for the execution and overall management of the Field Operations TeamResponsible for managing staff assigned to perform the duties under CA Connect, including hiring, training, and supervisionEngage with the CPUC Management Team on a day-to-day basis or as needed to ensure the project receives the required commitment and supportProactively collaborate and coordinate with other DDTP Vendors, Community and Service PartnersCommunicate and report on project progress, risks, and issues on an ongoing basisSupport the Division President by acting as a liaison, as needed, with the CPUC Contract Manager or designated assignee to confirm CPUC expectations are metEnsure all requirements are fulfilled including performance and Service Level Agreements (SLAs)Provide reporting and communications to CPUC Management, Advisory Committee, Vendor Partners, and other stakeholdersWork cooperatively with the Division President to resolve escalated issues including, but not limited to, contractual requirements, risk mitigation, and any other issue that requires the Division President’s attentionOversees key components, staffing and budgets of California Connect programs and community-driven campaignsBuilds a collaborative spirit within the CSD team and partner organizations, to share information and resources, best practices, program issues and successes with each otherDevelops program goals, including effective and efficient methods to track, evaluate and meet funding and stakeholder requirementsRepresents the company by serving as an ambassador of the organization. Maximizes opportunities to publicly present and/or advocate for CSD products and services, and identifies and develops collaborative relationships to raise access to services and improve the quality of life for deaf and hard-of-hearings,,,prf,,ging,opleBuilds CSD reputation as the partner, provider, and neighbor of choice through becoming an integral part of politics, communities, and cultures and promoting a positive perception of our organization and programsCollaborates with internal CSD teams to carry out California Connect initiatives, including messaging and sharing opportunities and resourcesWorks closely with the Field Operations Director to identify and determine needs in our community and how we may fulfill those needs through our programs and to continue the growth of our national scale effortsOther duties as assignedSkillsBachelor's degree in Social Sciences, Public Relations, Business, Communications, or related field; or equivalent professional experienceA minimum of three (3) years of experience within the past ten (10) years, leading a Statewide programA minimum of five (5) years of experience as a Field Operations Program Manager or Project Director within the past (10) years being directly responsible for activities in the following Program Operational knowledge areas: procurement, regulatory compliance, finance, and operations managementA minimum of five (5) years of experience within the past ten (10) years, supervising teams of 25 people or greater on projects that involved Statewide programsA minimum of five (5) years of experience within the past ten (10) years building and maintaining strong working relationships with clients and key internal and external stakeholders; conveying relevant information to an executive-level audience, and ensuring the client is aware of progress/service status and building credibility and fostering business-partnering relationshipsA minimum of three (3) years of experience within the past ten (10) years working with an Enterprise Resource Planning (ERP) system (e.g., Oracle NetSuite, Microsoft Dynamics, Salesforce, etc.)Ability to communicate effectively using American Sign Language (REQUIRED)Company OverviewCommunication Service for the Deaf, Inc. It was founded in 1975, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.csd.org/.