[Remote] Federal Business Analyst - Salesforce & Amazon Connect

Note: The job is a remote job and is open to candidates in USA. Thunder is expanding its strategic partnership with AWS, and they are looking for a dedicated Business Analyst to join their Amazon Connect practice. In this role, you will act as a critical bridge between clients' business needs and the technical implementation of CCaaS solutions, working closely with Solution Architects and Developers.ResponsibilitiesTranslate client business requirements into detailed business process documents, user stories, and functional specifications for Amazon Connect and Salesforce Service Cloud VoicePartner with Solution Architects to map functional requirements to technical requirements, ensuring solutions align with the client’s business goalsWear the "General Manager" hat for tactical project aspects, managing day-to-day schedules, budgets, and deliverables while providing regular status reportsEvaluate existing client business processes to identify opportunities for enhancement through CCaaS innovation, such as smart IVR or chatbotsServe as a primary point of contact for operational project aspects and lead clients through the execution of Training and User Acceptance Testing (UAT)SkillsUS Citizen with the ability to obtain security clearance(s)Consulting Experience: 3-5+ years of experience within the Salesforce or AWS ecosystem, preferably with a Salesforce Implementation PartnerCCaaS Knowledge: Hands-on experience or deep understanding of Amazon Connect platform capabilities and Service Cloud VoiceMultitasking Ability: Demonstrated ability to confidently support or lead multiple small-to-midsize engagements at various stages simultaneouslyTechnical Literacy: Strong skills in process documentation, business modeling, and using productivity tools like Asana, Gong, or Salesforce CRMGlobal Collaboration: Proven success in partnering with nearshore and offshore resources to deliver project successEducation: Bachelor's Degree preferredFederal Experience Strongly PreferredBenefitsComprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. *Come make your mark!*Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (***with a 2-week minimum!***), and generous leave policies - because the best work happens where you’re happiest.People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.Company OverviewThunder is a management consulting company that unlocks business value with intelligent frameworks and solutions. It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.thundersf.com.