[Remote] Epic Ambulatory Analyst

Note: The job is a remote job and is open to candidates in USA. Career Soft Solutions Inc is seeking an experienced Epic Application Analyst Level 3 with strong EpicCare Ambulatory expertise to support ongoing system operations in a live healthcare environment. This role focuses on production support and operational management, including handling ticket queues, resolving user issues, and supporting ambulatory workflows.ResponsibilitiesManaging ticket queues (ServiceNow or similar)Responding to physician issuesClinic workflow problemsSystem defectsPrioritizing user requests and system changesCoordinating fixes with Epic build teamsTechnical teamsSupporting workflow optimizationsSystem enhancementsHelping users understand how Epic should functionHow to fix workflow issuesSkillsEpicCare Ambulatory Certification (MANDATORY)Strong experience in: production supportTicket queue managementUser-facing troubleshootingExperience working in a live Epic environmentAbility to handle high-volume requests independentlyExperience supporting multiple Epic modulesClinical workflow understandingExperience in large hospital systemsCompany Overview⚡Because great delivery starts with the right people! CSS, Inc. It was founded in 2015, and is headquartered in Edison, New Jersey, USA, with a workforce of 201-500 employees. Its website is http://careersoftusa.com.Company H1B SponsorshipCareer Soft Solutions Inc has a track record of offering H1B sponsorships, with 19 in 2026, 63 in 2025, 78 in 2024, 107 in 2023, 106 in 2022, 76 in 2021, 97 in 2020. Please note that this does not guarantee sponsorship for this specific role.