Remote Entry Level Customer Support
About the position
The Remote Entry Level Customer Support position at TEKsystems involves responding to inquiries and requests from members in a structured contact center environment. The role focuses on providing information about the client's products and services while ensuring an optimal member experience through effective communication and transaction handling.
Responsibilities
Respond to inquiries and requests from members and other individuals in a high-volume contact center.
,
Provide information regarding Client's products and services, demonstrating knowledge and active listening.
,
Perform transactions or related functions for various accounts including savings, checking, consumer loans, and credit cards.
,
Advise members on other products and services that may fit their needs to enhance member interaction.
Requirements
Strong communication skills and active listening abilities.
,
Ability to adapt to multiple systems and engagement methods.
,
Basic knowledge of financial products and services.
Nice-to-haves
Experience in customer service or support roles.
Benefits
Medical, dental & vision insurance
,
401(k) Retirement Plan with pre-tax and Roth options
,
Life Insurance (Voluntary Life & AD&D)
,
Short and long-term disability insurance
,
Health Spending Account (HSA)
,
Transportation benefits
,
Employee Assistance Program
,
Paid Time Off (PTO), Vacation or Sick Leave
Apply Job!
The Remote Entry Level Customer Support position at TEKsystems involves responding to inquiries and requests from members in a structured contact center environment. The role focuses on providing information about the client's products and services while ensuring an optimal member experience through effective communication and transaction handling.
Responsibilities
Respond to inquiries and requests from members and other individuals in a high-volume contact center.
,
Provide information regarding Client's products and services, demonstrating knowledge and active listening.
,
Perform transactions or related functions for various accounts including savings, checking, consumer loans, and credit cards.
,
Advise members on other products and services that may fit their needs to enhance member interaction.
Requirements
Strong communication skills and active listening abilities.
,
Ability to adapt to multiple systems and engagement methods.
,
Basic knowledge of financial products and services.
Nice-to-haves
Experience in customer service or support roles.
Benefits
Medical, dental & vision insurance
,
401(k) Retirement Plan with pre-tax and Roth options
,
Life Insurance (Voluntary Life & AD&D)
,
Short and long-term disability insurance
,
Health Spending Account (HSA)
,
Transportation benefits
,
Employee Assistance Program
,
Paid Time Off (PTO), Vacation or Sick Leave
Apply Job!