[Remote] Enterprise Customer Success Manager - German Speaker

Note: The job is a remote job and is open to candidates in USA. Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. The Customer Success Manager will drive growth by building relationships with clients, educating them on video content creation, and ensuring a successful onboarding experience.ResponsibilitiesReporting to the Customer Success DACH Team Lead - you are energetic, driven, and care deeply about the success of our customersAs a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy usersYou will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new usersYou are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suiteIdeal for an individual who wants to expand their career with a fast-growing software companyCustomer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaSExperience in managing a Book of Business along with KPIsA track record in managing risk, forecasting, and identifying growth opportunitiesEstablishing a trusted advisor relationship with our clients, driving value from Synthesia products and servicesSuccessfully onboarding new clients and building key relationships in the first critical months and beyondCoordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendanceLight video editing using the Synthesia platformRetention and growth of our enterprise clientsEnsuring ROI and value is understood by clients, proactively looking for risks and opportunitiesSkillsCustomer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaSExperience in managing a Book of Business along with KPIsA track record in managing risk, forecasting, and identifying growth opportunitiesEstablishing a trusted advisor relationship with our clients, driving value from Synthesia products and servicesSuccessfully onboarding new clients and building key relationships in the first critical months and beyondCoordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendanceLight video editing using the Synthesia platformRetention and growth of our enterprise clientsEnsuring ROI and value is understood by clients, proactively looking for risks and opportunitiesBenefitsStock options in our fast-growing Series E start-up.Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay25 days of annual leave + public holidays in the country where you are based.Regular socials.Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)A generous referral scheme.Pension contribution/salary sacrifice.Work from home set up.A huge opportunity for career growth as you’ll help shape a market-defining product.Company OverviewSynthesia is an AI video platform that enables users to create videos from text using advanced AI avatars and voiceovers. It was founded in 2017, and is headquartered in London, England, GBR, with a workforce of 501-1000 employees. Its website is http://www.synthesia.io.