[Remote] Enterprise Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Syndigo is a leader in software and services for managing master data and product information. The Enterprise Customer Success Manager will own the post-sale relationship for a portfolio of enterprise customers, acting as a trusted advisor to drive product adoption, retention, and expansion.ResponsibilitiesOwn the end-to-end success of assigned enterprise accounts following implementationEstablish, document, and track customer goals, success metrics, and ROI realization plansLead recurring executive-level conversations focused on value delivered, business impact, and strategic alignmentBuild and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)Serve as the primary point of contact and escalation owner for assigned accounts, internally and externallyLead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discoveryDrive deep product adoption across customer teams and use casesIdentify adoption barriers, limitations, and risks, and partner with customers to remove roadblocksDocument risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholdersCollaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidanceIdentify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for SalesPartner with Account Executives to support upsell and cross-sell initiativesIdentify, develop, and nurture customer advocates within your book of businessProactively identify advocacy risk and develop mitigation strategies to preserve long-term relationshipsPartner with internal teams to secure customer referrals, testimonials, and event speakersServe as the voice of the customer internally, influencing Product, Support, and ServicesCoordinate internal resources to deliver a seamless, high-quality enterprise customer experienceSkills2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaSExperience managing a book of business in the $2–$3M ARR rangeHigh degree of comfort with technology, particularly databases and syndicated dataStrong presentation skills with the ability to communicate value and insights to professional and executive audiencesAbility to work independently and make decisions across a wide range of complexityProven ability to troubleshoot and resolve customer challengesDemonstrated success working with both large, complex enterprises and mid-sized organizationsChurnZero experience is a plusKnowledge of the CPG industry is strongly preferredBenefitsCommission eligibleFor full-time U.S. based-employees, we offer competitive health insurance benefitsPTO and volunteer time offEmployer-paid short- and long-term disabilityParental and adoption leave401(k)Tuition reimbursementCompany OverviewSyndigo enables commerce by supporting the efficient transfer of product information through its network of brands and their customers. It was founded in 1973, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.syndigo.com.