[Remote] Enterprise Applications Support Analyst

Note: The job is a remote job and is open to candidates in USA. Thales Canada Inc. is a leading company in the aerospace, transportation, defense, security, and space sectors. They are seeking an Enterprise Applications Support Analyst responsible for providing comprehensive support across all enterprise applications, ensuring smooth operations and user satisfaction.ResponsibilitiesServe as Level 1 support for all enterprise applications, including SAP, Move-IT, and document management platformsPerform routine administrative tasks in SAP (e.g., user management, basic configuration), Move-IT, and document management systemsMonitor application performance and escalate issues to Level 2/3 support when necessaryAssist with onboarding new users and managing access permissions across applicationsSupport integration and connectivity troubleshooting between applicationsMaintain accurate documentation for processes, configurations, and user guidesCollaborate with internal IT teams and external vendors for issue resolutionProvide training and guidance to end-users on application functionalityParticipate in application testing during upgrades or new deploymentsSkillsBachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)1-2 years of experience in IT support or application administrationFamiliarity with SAP systems and basic administrative tasksKnowledge of Move-IT and document management platformsStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to manage multiple priorities in a fast-paced environmentExperience with ERP systems and enterprise application ecosystemsBasic understanding of networking and system integrationsKnowledge of ITIL practices and change managementFamiliarity with cloud-based applications (Microsoft 365, SaaS platforms)BenefitsCompany paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.Company paid holidays, vacation days, and paid sick leave.Voluntary Life, AD&D, Critical Illness, Long-Term Disability.Employee Discounts on home, auto, and gym membership.Company OverviewThales is a global leader in cybersecurity, helping the most trusted organizations in the world protect their most critical applications, data, and identities anywhere at scale. It was founded in 2001, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://cpl.thalesgroup.com/.



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