[Remote] Engineer, Software

Note: The job is a remote job and is open to candidates in USA. Verint is dedicated to enhancing customer engagement and workforce productivity through CX Automation. As a Software Engineer, you will contribute to the QM and PM engineering team by designing and building full-stack features, supporting production systems, and collaborating with cross-functional teams to deliver impactful results.ResponsibilitiesDesign, develop, and maintain production-grade full-stack features spanning Java/C# backend services, REST/GraphQL APIs, and React/Ext JS frontend applicationsTranslate product requirements and UX designs into well-structured, testable, and performant codeImplement scalable microservices and modular frontend components that support high concurrency and enterprise-scale data volumesParticipate in design and architecture reviews; contribute to discussions on API contracts, data models, and service boundariesProactively identify and address performance bottlenecks, security gaps, and technical debtWrite clean, idiomatic code following team standards; actively contribute to improving those standards over timeWrite comprehensive unit, integration, and end-to-end automated tests using JUnit, Jest, Playwright, and Cucumber (BDD)Enforce code quality through peer reviews, static analysis, and adherence to the team's Definition of DoneInvestigate and reproduce reported defects; perform root-cause analysis and deliver timely, well-tested fixesChampion a shift-left testing mindset — integrating quality checks early and continuously in the development lifecycleTriage, prioritize, and resolve bugs, regression issues, and customer-reported problems within agreed SLA windowsProvide Tier-2/3 technical support for production incidents; participate in post-incident reviews and implement corrective actionsMonitor application health using observability tooling (logs, metrics, traces); proactively surface anomalies before they impact customersMaintain and improve runbooks and operational documentation for supported featuresIntegrate AI/ML capabilities — including LLM-powered features, automated scoring, and speech-to-text — into product features in collaboration with Verint's AI research teamsEvaluate and pilot emerging technologies; propose adoption where they improve quality, performance, or developer productivityIdentify and contribute to refactoring initiatives that reduce complexity and improve long-term maintainabilityStay current with industry engineering trends through reading, experimentation, and participation in technical communitiesWork in cross-functional squads with Product Managers, UX Designers, QA Engineers, DevOps, and Data EngineersActively participate in all Agile Scrum ceremonies: sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectivesProvide accurate effort estimates and proactively surface risks, blockers, and dependenciesCollaborate effectively with distributed engineering teams in Atlanta, Israel, and India using async-first communication practicesSupport the growth of junior engineers through constructive code reviews and knowledge sharingBuild, maintain, and improve CI/CD pipelines using Jenkins, GitHub Actions, or Azure DevOps — ensuring reliable, automated build-test-deploy workflowsContainerize services with Docker and deploy to Kubernetes clusters (EKS/AKS) following GitOps and IaC principlesImplement secure deployment practices: secrets management, environment-specific configuration, and staged rollout strategiesOptimize pipeline performance to minimize build times and deliver faster feedback loops to the teamSkillsBachelor's degree in computer science / software engineering (or similar) or equivalent experience3 years experience with Java Spring Boot, practical experience of software development or proven equivalent seniority in software development with product teamsProven track record of delivering full-stack features in an Agile/Scrum team with regular sprint cadencesHands-on experience with both backend API development and frontend UI implementation in a production codebaseBack-End: Solid proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate) and/or C# (.NET / .NET Core). Good understanding of RESTful API design, OAuth 2.0/JWT, and basic microservices patternsFront-End: Working proficiency in JavaScript/TypeScript with hands-on React experience (hooks, context, state management). HTML5, CSS3, and foundational accessible UI development. Ext JS / Sencha familiarity is a plusDatabases: Working knowledge of relational databases (PostgreSQL, MS SQL, Oracle) including schema design, SQL query writing, and basic indexing. Exposure to NoSQL stores (Redis, Elasticsearch, MongoDB) is a plusCloud and Infrastructure: Exposure to AWS or Azure core services. Familiarity with Docker and basic Kubernetes conceptsTesting: JUnit/TestNG/Jest unit tests and integration tests. Exposure to E2E testing tools (Playwright, Cypress, or Selenium). BDD with Cucumber is a plusCI/CD and DevOps: Working knowledge of Jenkins, GitHub Actions, GitLab CI, or Azure DevOps. Git branching strategies and pull request workflowsAI and Emerging Tech: Exposure to LLM APIs or AI-powered tooling is a plus; curiosity and eagerness to develop these skills in the roleStrong analytical thinking and a structured approach to debugging and problem-solvingClear written and verbal communication in English; able to document technical work clearly and participate actively in team discussionsSelf-motivated and eager to learn: takes initiative to understand problems deeply and asks good questions when stuckCollaborative and team-oriented: contributes positively to squad culture and values diverse perspectivesGrowth mindset: receptive to feedback, committed to continuous improvement, and excited to be challengedSolid experience with Agile Scrum or Kanban; comfortable with all sprint ceremoniesFamiliarity with Jira, Confluence, or Azure DevOps Boards for backlog tracking and documentationExposure to test-driven development (TDD) and behavior-driven development (BDD) practicesExperience or academic exposure to workforce management, customer experience, or enterprise analytics domainsFamiliarity with Verint WFO, QM, or PM products or comparable SaaS platformsAWS Certified Developer or Azure Developer Associate certification, or active pursuit of oneExperience with observability tools such as Datadog, Grafana/Prometheus, or ELKContributions to open-source projects or a portfolio of personal/side projectsExposure to OWASP Top 10 security practices and secure coding principlesBenefits2025 Benefits OfferingCompany OverviewVerint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. It was founded in 1994, and is headquartered in Melville, New York, USA, with a workforce of 5001-10000 employees. Its website is https://www.verint.com.Company H1B SponsorshipVerint has a track record of offering H1B sponsorships, with 3 in 2025, 6 in 2024, 4 in 2023, 13 in 2022, 7 in 2021, 27 in 2020. Please note that this does not guarantee sponsorship for this specific role.