[Remote] Engineer, Applied AI

Note: The job is a remote job and is open to candidates in USA. National Debt Relief (NDR) is seeking highly skilled and technically curious Applied AI Engineers to join our growing Data & AI organization. This role involves the hands-on implementation of enterprise-grade Generative AI solutions, focusing on transforming client experiences and optimizing internal operations. The Applied AI Engineer will work closely with various teams to deliver practical AI applications and drive innovation within the organization.ResponsibilitiesDesign, prototype, and deploy Generative AI solutions across NDR’s client-facing and internal platformsBuild and optimize applications using large language models (LLMs), vector databases, prompt engineering, and Retrieval-Augmented Generation (RAG) pipelinesOwn hands-on development of AI-powered chatbots using modern conversational AI frameworks, ensuring production-grade performance, scalability, and complianceCollaborate on development of AI agents for both digital and voice channels, supporting real-time interactions with clients and internal usersWork with external vendors to evaluate GenAI platforms and APIs, integrate off-the-shelf solutions, and support production rolloutsBuild proof-of-concept (POC) applications to evaluate emerging use cases in document classification, summarization, AI-powered knowledge assistants, and moreOptimize prompt structures, parameter tuning, and model usage to improve cost-effectiveness and accuracy of deployed AI solutionsPartner with the ML/AI Ops Engineer to ensure robust data pipelines, deployments, and observability for GenAI applicationsWork closely with the Senior Generative AI Product Manager to align technical implementation with user needs, timelines, and business prioritiesParticipate in architectural design discussions with digital, product, and engineering teams to align AI integration across the enterpriseSkillsBachelor's degree in data science, Computer Science, Statistics, or a related field required4 years of experience in machine learning, NLP, or AI engineering, with recent focus on Generative AIProven, hands-on experience building and deploying production-grade AI chatbots in the past 2 yearsExpert-level Python programming skills, including experience with modern ML and GenAI libraries (e.g., LangChain, Transformers, OpenAI, Hugging Face)Proficiency in working with vector databases (e.g., FAISS, Pinecone, Chroma, Weaviate) and building RAG pipelinesExperience with prompt engineering, model tuning, API orchestration, and LLM evaluation strategiesSolid SQL skills and understanding of how to work with data stored in platforms like SnowflakeComfortable working in fast-paced, collaborative environments with product managers, engineers, and vendorsStrong communication skills with the ability to explain complex AI behavior and performance to non-technical stakeholdersAbility to foster a culture of collaboration, continuous improvement, and innovationComputer competency and ability to work with a computerPrioritize multiple tasks and projects simultaneouslyExceptional written and verbal communication skillsPunctuality expected, ready to report to work on a consistent basisAttain and maintain high performance expectations on a monthly basisWork in a fast-paced, high-volume settingUse and navigate multiple computer systems with exceptional multi-tasking skillsRemain calm and professional during difficult discussionsTake constructive feedbackAvailable for full-time positionExperience in financial services or a related industryExperience deploying voice AI or conversational AI agents in telephony environmentsFamiliarity with Snowflake, dbt, and data pipelines used in support of AI solutionsExperience working with or integrating Salesforce data and workflowsExposure to GenAI use cases including document understanding (OCR/NLP), summarization, or personalized insightsPrior experience supporting regulated environments or customer service applicationsBenefitsGenerous Medical, Dental, and Vision Benefits401(k) with Company MatchPaid Holidays, Volunteer Time Off, Sick Days, and Vacation12 weeks Paid Parental LeavePre-tax Transit BenefitsNo-Cost Life Insurance BenefitsVoluntary Benefits OptionsASPCA Pet Health Insurance DiscountWellness Incentive ProgramCompany OverviewNational Debt Relief, a certified Great Place to Work®, was founded with the goal of helping an expanding number of consumers deal with overwhelming debt. It was founded in 2009, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.nationaldebtrelief.com.