[Remote] Energy Specialist - Customer Support

Note: The job is a remote job and is open to candidates in USA. Octopus Energy is a tech-powered energy company focused on delivering exceptional service while addressing climate change. They are seeking an Energy Specialist for Customer Support to engage with customers, resolve queries, and provide end-to-end customer service in a dynamic environment.ResponsibilitiesTalk to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers tooWorking in Operations, you’ll be at the heart of everything we do - helping our customersTaking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problemEvery day, you’ll be tasked with bringing about awesome solutions while keeping up with rapid fire change as we grow. Expect the unexpectedSkillsFluency in Spanish is strongly preferredPrior energy experience isn't required - we'll happily meet you where you're at and teach you what you need to know! We just ask that you have a passion for sustainability and providing world-class customer service!Highly motivated and lots of drive to succeed is a mustMS Office Suite ProficientHighly organizedEnergeticQuick LearnerTakes instruction easily and follows throughCandidates must be available to work a standard schedule of Monday-Friday, 9:00am - 5:30pmBachelor's or Associate's DegreeBenefitsFully paid medical, dental, and vision insurance options.Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need. Octopus offers 20 days paid vacation, 8 paid sick days, and discretionary unlimited paid time off401(k) plan with employer match. Octopus matches 100% of contributions on the first 3% and 50% of contributions from 3-5%Parental leave . Biological, adoptive and foster parents are all eligible. We pay 16 weeks at full pay and then an additional 8 weeks at half payPre-tax commuter benefitsEquity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.Company OverviewWe're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally. It was founded in 2015, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://octopusenergy.group.