Remote Dispatcher, Velocare
About the position Responsibilities • Create and dispatch work orders for field operations based on orders from channel partners. • Ensure accuracy in work order creation and dispatching to field personnel. • Serve as the primary communication link between customers and Velocare field personnel via various communication methods. • Provide quality service to customers and field personnel, addressing inquiries and service issues promptly. • Show empathy and compassion in all interactions with customers and field personnel. • Problem-solve issues raised by customers or field personnel. • Contribute to innovation and continuous improvement in service quality. • Identify opportunities to enhance efficiency in service delivery. Requirements • High school diploma, GED, or equivalent work experience preferred. • 1-2 years of related experience preferred. • Effective customer service and communication skills. • Strong knowledge of Microsoft Office products. • Healthcare experience is beneficial. Benefits • Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs Apply tot his job