[Remote] Director, Strategy & Insights

Note: The job is a remote job and is open to candidates in USA. VeraData is the originator of Donor Science, specializing in helping nonprofits acquire donors and boost donations through advanced data analytics and predictive modeling. The Director, Strategy & Insights will focus on increasing client performance using analytics, strategic planning, and machine learning techniques, while ensuring client satisfaction and retention.ResponsibilitiesCreate and deliver compelling, customized presentations for prospects and clients that outline Machine Learning Model optimization and improvement, descriptive demographic profile reports, campaign results evaluation detail insights, donor file health descriptive tables and chartsProviding clients and internal account team with counsel and strategic marketing thought leadershipWorking with the clients to understand project goals (both short and long term)Communicate best practices that will help clients achieve their goalsPropose new concepts and approaches that may align with clients’ goalsAssist and help manage client onboarding to achieve exceptional customer experienceAchievement of account/individual/divisional revenue and gross profit goalsDemonstrate incremental improvements to clients, and escalating levels of product adoptionConsistently troubleshoot and proactively solve potential and known client issuesFocus on identifying how to deliver an exceptional customer experienceParticipate in the development of strategies & proposals and presentations to clients and prospectsIn consultation with clients, specify effective predictive models to be used in analytic initiativesConsult with client and map campaign strategy; build and evaluate client campaign strategiesDrive the analysis of campaign performance and results, extracting insights to guide future decisionsAnalyze how clients ​want to​ consume our services, and identify ways we can improve ​how​ clients experience our services (this may touch on areas such as product management, delivery efficiency, client services practices, etc.)Act as key driver of Business Review Meetings with clients, specifically making sure that VeraData adds value and that we monetize that value. Ensure that we improve client campaign performance and capture revenue for VeraData for delivering those improvementsPartner with members of our sales and client services teams to drive cross-sell, up-sell of analytic offerings resulting in increased revenueIdentify, support, and implement new projects related to the overall improvement of fundraising & direct marketing campaigns for our clients (design, development, testing, implementation, etc.)SkillsHigh level of detail and organizationAbility to multi-taskExperience in creating and delivering compelling presentationsKnowledge of Machine Learning Model optimizationExperience in providing strategic marketing thought leadershipAbility to understand project goals (both short and long term)Ability to communicate best practices to help clients achieve their goalsExperience in proposing new concepts and approaches aligned with clients' goalsExperience in managing client onboarding for exceptional customer experienceAchievement of account/individual/divisional revenue and gross profit goalsAbility to demonstrate incremental improvements to clientsExperience in troubleshooting and proactively solving client issuesFocus on delivering exceptional customer experienceExperience in developing strategies & proposals and presentations to clients and prospectsAbility to specify effective predictive models for analytic initiativesExperience in consulting with clients and mapping campaign strategyAbility to drive analysis of campaign performance and resultsExperience in analyzing client service consumption and identifying improvementsAbility to act as key driver of Business Review Meetings with clientsExperience in partnering with sales and client services teams for cross-sell and up-sellAbility to identify, support, and implement new projects related to fundraising & direct marketing campaignsCompany OverviewVeraData brings together leading nonprofit fundraising agencies, Avalon Consulting, Faircom New York, and Teal Media under one data-driven growth platform. It was founded in 2007, and is headquartered in Fort Myers, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.veradata.com/.