[Remote] Director, Program Manager

Note: The job is a remote job and is open to candidates in USA. CNA Insurance is focused on creating a culture where employees feel valued and part of something important. The Director, Program Manager will lead the strategic management and performance of assigned programs, ensuring program profitability and growth while collaborating with various teams to drive sustainable success.ResponsibilitiesOwn the financial performance of assigned programs, including profitability, growth, and portfolio healthDevelop and execute new and renewal business strategies aligned to profit and growth objectivesLeverage data, analytics, and portfolio insights to identify opportunities and drive performance improvementsServe as the primary relationship leader with Program Administrators, establishing clear goals, expectations, and performance accountabilityDevelop and maintain strategic engagement plans to drive alignment and long-term partnership successCommunicate CNA’s priorities and performance expectations through regular, structured interactionsEstablish and maintain underwriting guidelines, policies, and procedures for assigned programsProvide oversight of underwriting quality, referrals, and decision-making to ensure adherence to CNA standardsLead internal and external audits, ensuring compliance with regulatory and company guidelinesPartner with product, actuarial, claims, compliance, and operations teams to support program strategy and executionEnsure alignment across functions to optimize underwriting outcomes and customer experienceSupport product development and innovation efforts for new and existing programsIdentify and implement process improvements to enhance efficiency, scalability, and service deliveryDrive operational consistency across programs while enabling flexibility for program-specific needsOversee all aspects of program execution, including underwriting, pricing, marketing, compliance, and service deliveryMonitor performance trends and proactively address risks or gaps impacting program successMay perform additional duties as assignedSkillsKnowledge of the insurance industry as a whole, specifically the P&C Programs sectorStrong ability to manage program performance using financial and operational metrics to drive profitable growthTechnical and product specific expertise, underwriting skill and knowledge of insurance and underwriting principles, practices and procedures. Experience with ISO and proprietary forms and rating plans for both admitted and non-admitted businessAbility to analyze complex data and translate insights into actionable business strategiesStrong understanding of compliance, audit processes, and risk controls within underwriting programsExperience collaborating across internal business units to deliver business resultsDemonstrated ability to handle multiple and varied assignments, and to improve processes, workflows, and operating models to increase efficiency and effectivenessAdvanced communication, networking ability and relationship-building skills with both internal and external partnersExhibits change agility, quickly adjusting strategies and behaviors to support evolving business prioritiesBachelor's Degree or equivalent work experience. Typically a minimum of 10 years' experience in the underwriting or market facing area with proven track record of resultsBenefitsCNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.For a detailed look at CNA’s benefits, please visit cnabenefits.comCompany OverviewCNA is one of the largest U.S. commercial property and casualty insurance companies. It was founded in 1897, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is http://www.cna.com.Company H1B SponsorshipCNA Insurance has a track record of offering H1B sponsorships, with 4 in 2026, 30 in 2025, 32 in 2024, 25 in 2023, 43 in 2022, 32 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.